Always enjoy my trips to Jolleys not just to buy my pet essentials but I love the smell as soon as you walk in (and so does my daughter). I save a small fortune on every trip rather than just buying... See more
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Always good value great range of items for all sorts of pets Just one issue to raise staff member on this occasion was called to till as a other member was going in their break They came to till de... See more
Efficient,helpful Staff and attentive to the customers needs. On my last visit a strong fit Staff member carried 2 heavy bags of bird food to my car parked close to the entrance/exit door. Very much a... See more
Great staff. Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Larne Road Business Park, Larne Road, BT42 3HA, Ballymena, United Kingdom
- 02825 641975
4.7
Excellent
908 reviews
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Great super helpful Staff
March 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It takes 48 hours to change my address…
It takes 48 hours to change my address in Jolly Apps. Take 48 hours for my new registration to be effective. Take 48 hours to have my coupons!!! Ballymena store cashier did not apologize, said it is not her fault, she blamed it to Jolly’s IT department. Most terrible shopping experience in past few years!!!
March 15, 2025
Reply from Jollyes The Pet People - Ballymena
We understand your frustration with the delays. We strive to provide a seamless and efficient experience for our customers, and we apologise that this was not the case. We value your feedback and will use it to improve our processes.
The assistant was very helpful.
March 10, 2025
Products were easy to find
Products were easy to find. Staff knew their job and were very helpful.
February 1, 2025
Staff very helpful and helped me to…
Staff very helpful and helped me to carry large dog food bag
February 24, 2025
Helpful staff
February 17, 2025
Very friendly and helpful staff
February 1, 2025
Fantastic customer service
Fantastic customer service
I am often very impressed at staff’ offer to help bring heavy bags of dog food to car, when I have kids with me
Good selection of products
The odd time I have asked staff for advice and they are knowledgable and have clear love/ interest in animals
Also my dog had an accident in store once and staff could not have been more helpful/ understanding
December 12, 2024
Excellent staff brilliant service and…
Excellent staff brilliant service and excellent quality of products
February 14, 2025
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