The team in the banbridge store is always very kind, efficient, and professional. The website and apps are a different story. It’s difficult to process orders, this reusable bag for 40p keeps reattach... See more
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Stopped at Banbridge store as we ran out of dog food ( usually go to Pets at Home),and it's now our go to store, good selection of quality food and toys,and staff are brilliant,they give you propwr ad... See more
I am in our local Jollyes store at least once or twice a week and they know me by first name and vice versa. They are all lovely staff and nothing is a bother to them.
Since Jollys have stopped doing the loose dog treats in favour of the prepacked ones, my dog doesn't like them. Even my neighbours dog doesn't like them. I'm now having to travel to another pet store... See more
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
25 Castlewellin Road, BT32 4AX, Banbridge, United Kingdom
- 02840 626748
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Usual good service of quality products…
Usual good service of quality products by knowledgeable staff
Very helpful staff member
Very helpful staff member. Competitive prices. Accessible store.
Jollyes have the most helpful and…
Jollyes have the most helpful and polite staff. Customer service is above and beyond, couldn't wish for better service.
Everyone at the Banbridge store is…
Everyone at the Banbridge store is super friendly and helpful.
All the staff in banbridge are super…
All the staff in banbridge are super friendly and helpful .
Very helpful
Good store for all I need and staff…
Good store for all I need and staff great, friendly and helpful
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