Hi I was in Jollyes Bangor branch NI & asked Sarah ,one of the Supervisor's, advice regarding appropriate dog food for my Yorkshire Terrier ,who has a few health issues. I can not speak highly enou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bangor Northern Ireland - great help from a young lady in store who helped us find a softer form of Bakers kibble. The mini schnauser loves it 💕
Company replied
One of our German Shepherd dogs has EPI and can only eat very low fat raw food. The brand we use is often hard to find and wasn't in stock in any of the Jollye's shops near us - but Holly the Manager... See more
Staff are always interested in you and your pet. Helpful in giving advice. Our dog was ill and Holly pointed us to Lifestage grain free food and Bonnie eats this no problem and hasn’t been ill since.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
1 Faulkner Road, Bangor, BT20 3JS, Bangor, United Kingdom
- 02891 273590
4.7
Excellent
960 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are always helpful
Staff are always helpful, when choosing food for the dog. Alternatives, which are the best etc.
Well laid out and spacious, the dog loves it
January 10, 2025
Helpful friendly staff
Staff are always interested in you and your pet. Helpful in giving advice. Our dog was ill and Holly pointed us to Lifestage grain free food and Bonnie eats this no problem and hasn’t been ill since. Have information about community like dog training classes etc. win win
January 16, 2025
easy access to row stacked with dog…
easy access to row stacked with dog food.
always helpfull when you ask
January 14, 2025
Good discounts for members
Very pleased to get some discounts on cat food, and staff were very helpful
January 13, 2025
Staff very helpful and friendly
Staff very helpful and friendly. Products easy to find and good variety
January 13, 2025
Staff always friendly and helpful
Staff always friendly and helpful and a great selection of products to choose from
January 11, 2025
Always friendly and decent prices and…
Always friendly and decent prices and selection.
January 7, 2025
Welcoming pet store.
Welcoming pet store.
Myself and my 9 mth old puppy have visited this store on many occasions, before it was revamped and after. I have always found the staff friendly and helpful. The shop looks really smart now
January 7, 2025
Customer representative (Jay)…
Customer representative (Jay) was very polite, courteous, helped process my purchases quickly and efficiently, great service as always.
January 6, 2025
Very helpful staff
January 3, 2025
The Pet Store jolleyfound the person thrved me a…
I found the person that served me a very helpful pleasant girl also store layout good
January 2, 2025
Staff could not have been more friendly…
Staff could not have been more friendly and helpful.
Well done Jollyes! Thank you.
December 28, 2024
Friendly Staff
December 27, 2024
Quality and value.
December 27, 2024
Very pleasant staff
Very pleasant staff, but very busy with stalls for children and difficult to navigate with pets.
December 21, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The store caters primarily for dog and…
The store caters primarily for dog and cat owners. There was a poor choice of products for other pet owners and I found the goods expensive. After purchasing some heavy/bulky items I, as a 77 year old man, was neither offered nor even asked if I needed any assistance to carry them from the store. The whole experience was impersonal and unsuited to my needs.
December 22, 2024
Reply from Jollyes The Pet People - Bangor
We appreciate you taking the time to share your feedback. We understand your disappointment with the limited selection and pricing for other pet owners. We strive to offer a diverse range of products, and we will take your comments into consideration as we continue to expand our offerings. We also apologize that you did not receive the assistance you needed. We value all our customers and aim to provide a positive shopping experience for everyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.