Hi I was in Jollyes Bangor branch NI & asked Sarah ,one of the Supervisor's, advice regarding appropriate dog food for my Yorkshire Terrier ,who has a few health issues. I can not speak highly enou... See more
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Bangor Northern Ireland - great help from a young lady in store who helped us find a softer form of Bakers kibble. The mini schnauser loves it 💕
Company replied
One of our German Shepherd dogs has EPI and can only eat very low fat raw food. The brand we use is often hard to find and wasn't in stock in any of the Jollye's shops near us - but Holly the Manager... See more
Staff are always interested in you and your pet. Helpful in giving advice. Our dog was ill and Holly pointed us to Lifestage grain free food and Bonnie eats this no problem and hasn’t been ill since.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
1 Faulkner Road, Bangor, BT20 3JS, Bangor, United Kingdom
- 02891 273590
4.7
Excellent
960 reviews
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Friendly staff
November 9, 2025
Staff pleasant and helpful.
October 31, 2025
Staff are so friendly and helpful
Staff are so friendly and helpful, it makes a big difference
November 1, 2025
Helping hand
They are always pleasant in your Bangor store. They always offer help when they notice you have a disability eg. Going out and packing your boot
November 1, 2025
Good knowledgable staff always willing…
Good knowledgable staff always willing to help.
October 30, 2025
Staff are so helpful and make shopping…
Staff are so helpful and make shopping there easy.
October 17, 2025
Good variety of products and helpful…
Good variety of products and helpful staff for lifting heavy items.
October 24, 2025
Great staff
October 23, 2025
Always a great experience
Always a great experience, fantastic staff our dog loves coming here and the staff always makes a fuss of him
October 1, 2025
May use AI-assist with repliesRead more
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Ticket for the dog food I was buying…
Ticket for the dog food I was buying clearly displayed in yellow stated £54 because there was 10% off. I proceeded to the till, the scanner showed £60 so I paid without hesitation. I went back to the location I had lifted the food and the yellow ticket was still there. I went back to the till and the young employee John said it’s definitely £60. He went to look at the ticket and said it wasn’t there and produced a white ticket. I’m 100% confident that I am correct. I asked for a manager only to be told he was too busy to speak to anyone. Terrible customer service and extremely dishonest. John had clearly removed the yellow ticket. If it was a mistake and wasn’t ment to be there I would have accepted this but to be told I was incorrect when I checked twice isn’t acceptable. There is CCTV in each aisle. It will show him removing the ticket.
September 30, 2025
Reply from Jollyes The Pet People - Bangor
We appreciate you bringing this to our attention. We're sorry you experienced this discrepancy with the dog food price and the service you received. We'll investigate the pricing issue and review the customer service provided to ensure a better experience in the future. Thank you for your feedback.
Reptile food
All of the available locust boxes (reptile food) were being sold gull price despite half of them being dead!!
September 29, 2025
Reply from Jollyes The Pet People - Bangor
We appreciate your feedback and regret that you received locusts that weren't in good condition. We'll look into this to ensure better quality going forward.
Placed order when stock was there but then they said no stock
I placed an order when it said low stock (not no stock) I wanted to reserve the food until I could get there later. They took my money then messaged hours later saying they don’t have the stock! Maybe if they had took the food off the shelves when I ordered (just like how quick they take the money! so now I have to wait for a refund and go pay again somewhere else for the food!
September 24, 2025
Reply from Jollyes The Pet People - Bangor
We regret that the item was out of stock after your order was placed, and we appreciate you bringing this to our attention. We are sorry for the inconvenience this has caused and the delay in receiving your food. We'll review our procedures to prevent this from happening again. Thanks for your feedback.
Very helpful staff member
I had just got a new puppy and went to jollyes to buy a few items and check out puppy food. I mentioned to a staff member about such a wide variety of puppy food and she took time to explain the various types and their pros and cons. She was very helpful and I'm sorry but I've forgotten her name.
September 18, 2025
Staff are really helpful
September 17, 2025
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