The sales assistant (Sam) was knowledgeable about the dog seat belts and training leads. She heard us talking and offered her advice and extra information. She came across as interested in our situ... See more
Location
Switch locationJollyes, Unit 2B Alban Retail Park,, 4 London Road, Bedford,, MK42 0NW Bedfordshire, GB
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I have always visited the bedford branch from the minute i bought my cat and the staff their have been nothing but helpful and seem to have ALOT of knowledge on pets and diets etc. The booking system... See more
looking for a dog coat - assistant very pleasant and helpful. Tried several coats till we found the right one - most importantly really cared about my dog - kept chatting to him and stroking his ears
I was delighted with the service I received and my dog looked great when I collected him after his wash. He has clearly enjoyed the experience which was a big plus considering his advanced years. I’ve... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 2B Alban Retail Park,, 4 London Road, Bedford,, MK42 0NW, Bedfordshire, United Kingdom
- 01234 349591
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They had everything I needed.Helped to…
They had everything I needed.Helped to reach items I couldn’t because I’m disabled and pack my bags.Helpful polite professional,great experience
Helpful friendly staff.
Mum says it is excellent value dog food…
Mum says it is excellent value dog food and great customer service, pet vouchers are appreciated and convenient parking next to the store.... we love the choice of treats and toys too.... pawsome... from 3 happy border collies
Inconvenient visit
My son has dog food on repeat order for delivery.
The money was taken on Monday last week, but no food arrived so I had to revel to the store to collect some (30+mile round trip) - as he has a fractured ankle and can't drive just now
Very friendly staff
Very friendly staff; knowledgeable and helpful, ALWAYS have time to satisfy customers needs
Staff are the best so polite respectful…
Staff are the best so polite respectful and helpful
Great customer service
Great customer service always happy and very helpful when advice is needed.
Helpful friendly staff
Helpful friendly staff. My day care doggo decided to mark his territory and they didn't bat an eyelid as they got the mop out and said no problem.....
The staff were helpful and friendly
The staff were helpful and friendly. The store was clean and well stocked.
Found everything we wanted
She was very helpful
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