Excellent. I’m trying to give my pup Freya lots of social interaction and her visit to Jollyes on Boucher Road was just wonderful. She met the most beautiful little Dachshund called Ollie with his 2... See more
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I cannot fault the staff, however, we bought a little rabbit and he/she passed away within a week with gut problems, only a little baby. My daughter was traumatised as the little thing took its las... See more
Staff were very professional and very friendly made me feel very comfortable and looked after Skye spoilt her rotten and made her feel at home, Skye was in for her first course of vaccination an... See more
Staff are all very friendly and helpful with any questions you may have. They were also very accommodating when I asked if it would be possible to weigh my dog, as she was on a diet and I wanted to c... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
55 , Boucher Road, BT12 6HR, Belfast, United Kingdom
- 028 90024980
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friendly staff good bargin on cat food
The customer service I received was fantastic, friendly & very informative
The customer service I received was very personal & friendly. I usually use a competitor close by but your Boucher Road store was a delight to visit & very informative of products so it is my new go to now.
Pets supply's paradise
First time in the Boucher road Belfast store, very impressed by how clean and well stocked it was, also staff members were very pleasant.
Friendly staff
Friendly staff, very helpful and supportive. This was our first experience with Jollyes. Will definitely return in the future. Gave us great advice when buying our 2 budgies. We are delighted with them
I cannot fault the staff
I cannot fault the staff, however, we bought a little rabbit and he/she passed away within a week with gut problems, only a little baby. My daughter was traumatised as the little thing took its last breath in her arms. Surely the vet should have picked up on the wee rabbits health as his/her stomach was swollen when we got it, we just put it down to being so young.
Good value purchase of dog food
Good value purchase of dog food.
Very friendly and helpful staff.
great variety
The young salesman was extremely helpful and polite
The young salesman was extremely helpful and
Excellent Service
Good to see an alternative to pets at home with a wide selection of pet supplies, good prices and excellent service.
Staff always pleasant and very helpful…
Staff always pleasant and very helpful and raw food products are excellent.
Brilliant customer service
Customer service was the best I’ve seen in a long time. Couldn’t have been more helpful .
Staff were very friendly and most…
Staff were very friendly and most helpful but I don't think my points have been added for what we purchased yesterday.
Erin at the Boucher road store was sooo…
Erin at the Boucher road store was sooo helpful.
This is a fantastic store with such a…
This is a fantastic store with such a lovely team who are super friendly and so professional.
Very helpful staff
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