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Jollyes The Pet People - Blackburn Reviews 184

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TrustScore 5 out of 5

4.9

Pet Store
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Unit 2, Grimshaw Park Lower Audley Street, BB2 3DY Blackburn, GB

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01254 962510

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See what reviewers are saying

Rated 5 out of 5 stars

Very clean well stocked store and very friendly helpful colleagues Prices for the food our dogs eat is competitive priced ( currently with a reduction so took advantage and stocked up with another bag... See more

Rated 5 out of 5 stars

Visiting the area do not use Jolleys normally at home. WS pleased and impressed with the very helpful service I received. Good selection of royal canine dog food at reasonable prices also bought... See more

Rated 5 out of 5 stars

The lady at the till was brilliant very helpful and knowledgeable great job great staff member give her a raise.

Rated 3 out of 5 stars

The vet is very polite and so good with animals only thing that let's this service down is trying to jion the pet club it's glitchy and won't allow it.

Company replied

Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.

Contact info

  • Unit 2, Grimshaw Park Lower Audley Street, BB2 3DY, Blackburn, United Kingdom

  • 01254 962510

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Rated 5 out of 5 stars

After a shambles of a day at the…

After a shambles of a day at the Keighley store, I had to rebook my appointment for the following day at the Blackburn store.

The area manager went out of her way to find me at Blackburn, knowing I had an appointment to get to, and went above and beyond to make sure I was properly helped.

A special mention to Tracy at the Blackburn store, who was fantastic and is a real credit to the Jollyes team.

What could have been a very stressful situation was completely turned around by outstanding customer service. Thank you.

January 6, 2026

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