I buy live bugs for my reptile. Phone ahead and catch them on a day when they are delivered to the shop. leave it too late and the quality is poor (dead insects). Bugs aren't that easy to keep and th... See more
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I love walking around the store Jollyes have so large range of pet food for all pets on their own brand all at reasonable prices plus their Vet prices are so reasonably priced. I would definitely reco... See more
Company replied
Most importantly, the staff! Not only are the staff friendly and knowledgeable, some even remember my name and my dogs preferences in food - it's better than visiting family! Yes, of course, the pro... See more
All the staff in Bridgwater Jollyes are extremely helpful and friendly. I usually pop in 1-2 times a week to get dog food and they are all such lovely people, unlike another large pet store just a few... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Gallagher Retail Park, The Clink, TA6 4AB, Bridgwater, United Kingdom
- 01278 446626
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Had never been to jollyes before
Had never been to jollyes before, found the staff very friendly and helpful
We have never had a problem with the…
We have never had a problem with the Bridgwater store
Or with the dog food we buy
it’s all our dog eats also the staff are very polite and helpful
Friendly
Friendly, knowledgeable staff. Very helpful. I wasn't sure about an item. The staff told me of another pet shop that might meet have what I wanted. I would definitely recommend this store. Great service.
Thank you.
As always the staff are very helpful…
As always the staff are very helpful and welcoming.
The store carries a good range of products and I always find what I need.
Guy serving on the till couldn't have…
Guy serving on the till couldn't have been more helpful. Store was clean and tidy. Everything we wanted was easy to find, in stock, AND on offer!
Staff always knowledgeable and helpful
Staff always knowledgeable and helpful. Good amount of products for small animals.
Easy to park outside shop pick up bag…
Easy to park outside shop pick up bag dog food and stray to car.
Very helpful
Very helpful. Another pet shop refused to help. So went here and couldn’t do more to help
I have never been in this store my vet…
I have never been in this store my vet recommended some cat food .I was very pleased with the products you stocked and the help I got
Brilliant customer service
Brilliant customer service and the bloke that helped me was so nice and polite . Would recommend anyone to check them out
Absolutely love this store
Absolutely love this store. Always polite and cheerful, always smiling and helpful.
Prices are amazing. It's my first and only stop for all my animal needs.
Pleasant experience
Staff always helpful, friendly and polite.
Varied selection of items I purchase.
Brilliant Service
Brilliant Service. Friendly Staff, Better System With Online Booking Only.
Very helpful pleasant staff
I find when ever I go into the store…
I find when ever I go into the store the staff greet you when you enter and have got to know my pets club post code when I go to pay.
Good store but sadly lacking in keeping…
Good store but sadly lacking in keeping up with refills such as peanuts etc.
We went to Jolly's yesterday to…buy new harnesses
We went to Lolly's yesterday to purchase 2 harnesses for our 2 rescue dogs and also some treats.
The girl that helped us with the sizes of harnesses was amazing.bearing in mind our older rescue dog Luna she's very nervous and skittish while Millie will lick everyone to death 😆. Luna was at ease with the girl and was very surprised as she got trust issues also.so am very pleased .
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