Jollyes The Pet People - Bridgwater Reviews 

1,002
TrustScore 5 out of 5

4.8

Gallagher Retail Park, The Clink, TA6 4AB Bridgwater, GB


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Rated 3 out of 5 stars

I buy live bugs for my reptile. Phone ahead and catch them on a day when they are delivered to the shop. leave it too late and the quality is poor (dead insects). Bugs aren't that easy to keep and th... See more

Rated 5 out of 5 stars

I love walking around the store Jollyes have so large range of pet food for all pets on their own brand all at reasonable prices plus their Vet prices are so reasonably priced. I would definitely reco... See more

Company replied

Rated 5 out of 5 stars

Most importantly, the staff! Not only are the staff friendly and knowledgeable, some even remember my name and my dogs preferences in food - it's better than visiting family! Yes, of course, the pro... See more

Rated 5 out of 5 stars

All the staff in Bridgwater Jollyes are extremely helpful and friendly. I usually pop in 1-2 times a week to get dog food and they are all such lovely people, unlike another large pet store just a few... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Gallagher Retail Park, The Clink, TA6 4AB, Bridgwater, United Kingdom

  • 01278 446626

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,002)

9,242 reviews in the last 12 months

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Rated 1 out of 5 stars

Puppy inoculations- don't bother

We have new puppy who joined our household this week. We booked to have his 3rd inoculation at Jolleys Bridgwater in Somerset. We travelled a 2 hour round journey as we didn't have a Jolleys locally. The staff refused to inoculate our puppy even though our puppy's inoculations were prepaid for by the breeder because they said we should have come the day before. Jolleys Bridgwater doesn't have a clinic on Thursdays only Fridays. I booked the appointment online with Jolleys on Tuesday. No-one explained to us before that we couldn't get the inoculation done. Jolleys told us that we would have to start ALL the inoculations again from the beginning AND pay for them eventhough our breeder insisted we use Jolleys because she had paid in advance for the full 3 inoculations.
I will never use Jolleys again, not for their pet clinic or their store. We were so annoyed we wasted 21/2 hours to be told by a trainee vet that we had to start the process all over again even though our puppy had received 2 inoculations by Jolleys previously. We were 15 hrs too late according to Jolleys staff, although the documents didn't show that; we only have their word for it. Avoid avoid, avoid!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Polite and helpful staff, Great product

Visiting the shop whilst on holiday in the area, the staff were extremely polite and helpful.On my first visit, I bought some trays of the “Lifestage” wet dog food , uncertain whether one one of my two dogs would eat it as she is rather “picky” with her food .Surprise surprise, after a few tentative sniffs and tastes , she devoured the bowlful, guarding her bowl from her sister, until it was clean , polished and totally devoid of any of its previous contents. This occurred with all the varying flavours - so much so I made a second visit to replenish stocks until I went home.
I was also pleased to see that the store were asking customers to support the local dog rescue home by buying a tray of meat for them with their purchases. This was done as a polite request and in no way did I feel as if I was being “forced” to donate. I sincerely hope you had a great success in this appeal.
Well done Jollyes - one happy customer and two delighted, well fed dogs !

April 17, 2025
Rated 5 out of 5 stars

Friendly and professional

We went in for a few items and found them all. Our dog is on heat and the staff kindly fitted her with the correct size pants. Other large pet shops just guessed the size and did not help as much.

April 17, 2025
Rated 3 out of 5 stars

Staff were very helpful and friendly…

Staff were very helpful and friendly but no stock of what I needed

April 17, 2025
Jollyes The Pet People - Bridgwater logo

Reply from Jollyes The Pet People - Bridgwater

We appreciate your kind words about our staff. We're sorry to hear that we didn't have the item you were looking for. We strive to maintain a wide selection of products, and we'll work to ensure we have the items our customers need in the future.

Rated 1 out of 5 stars

I did the review on the day

I did the review on the day

April 8, 2025
Jollyes The Pet People - Bridgwater logo

Reply from Jollyes The Pet People - Bridgwater

We understand your frustration. We appreciate you taking the time to share your experience.

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