Enquired about purchasing a bird and cage accessories etc at Jolly’s in Cadbury Garden Centre Congresbury. Such a helpful girl gave us a lot of time and help about purchasing and reserving a cage so... See more
Location
Switch locationJollyes Petfood Store, Cadbury Garden & Leisure, Smallway, BS49 5AA Congresbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
went in to ask for a tarantula, spoke to kat and she showed us the little pink toed tarantula, told me absolutely everything about caring for it, its habitat, substrate, feeding, humidity. really good... See more
The team at jolleys at Cadbury garden centre are always incredibly helpful and friendly. They are happy to answer any questions about products or recommend something when asked. They recognise me as a... See more
Fabulous welcoming staff whom have all the knowledge you will need about your pet. This is my fourth visit for a pet, I have Parakeets and Guinea Pigs and the service and support from the ladies at Ca... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Cadbury Garden & Leisure, Smallway, BS49 5AA, Congresbury, United Kingdom
- 01934 876841
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
What has happened to jollies at Cadbury
This store used to be amazing but then it was moved within the garden centre and dramatically reduced in size and really dark and unwelcoming. But now it’s been reduced further in size and now they are not selling animals and the dry goods selection is poor at best. I used to travel to visit this store but now there really is no point.

Reply from Jollyes The Pet People - Cadbury
Very friendly staff
The staff were very helpful & friendly
The staff were very helpful & friendly. Clean looking store, good variety of stock.
I rang the store and the manager was…
I rang the store and the manager was very helpful to confirm they had a hutch in stock. After visiting the store I bought a rabbit hutch at a good price.
Lovely friendly staff
Very polite a most helpful.
Very polite a most helpful.
Came around a showed me more things. She was very interested in doing her job well.
Told me all about the point system.
Very helpful member of staff
All dogs like to destuff toys...
As always the staff were really helpful and able to advise on suitable chew options for my labradoodle pup.
It was great to talk about all the dogs destuffing toys and wreaking beds...gave me hope that at some point toys will last longer than 10 minutes.
Very nice polite staff
Very nice polite staff
Pointed me in right direction for what I was after.
Nice friendly people.
Lovely polite young lady at the till…
Lovely polite young lady at the till and a the branch was donating food to a local dog shelter in a really nice way.
Retail staff are friendly and helpful.
Fantastic service and polite staff
Staff member was very helpful
Staff member was very helpful, you had what we needed, biscuit bones and gravy bones, one happy dog.
Lovely choice of doggy goods
Lovely choice of doggy goods, excellent staff, friendly and welcoming
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







