Jollyes The Pet People - Cadbury Reviews 

475
TrustScore 5 out of 5

4.8

Jollyes Petfood Store, Cadbury Garden & Leisure, Smallway, BS49 5AA Congresbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Enquired about purchasing a bird and cage accessories etc at Jolly’s in Cadbury Garden Centre Congresbury. Such a helpful girl gave us a lot of time and help about purchasing and reserving a cage so... See more

Rated 5 out of 5 stars

went in to ask for a tarantula, spoke to kat and she showed us the little pink toed tarantula, told me absolutely everything about caring for it, its habitat, substrate, feeding, humidity. really good... See more

Rated 5 out of 5 stars

The team at jolleys at Cadbury garden centre are always incredibly helpful and friendly. They are happy to answer any questions about products or recommend something when asked. They recognise me as a... See more

Rated 5 out of 5 stars

Fabulous welcoming staff whom have all the knowledge you will need about your pet. This is my fourth visit for a pet, I have Parakeets and Guinea Pigs and the service and support from the ladies at Ca... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Cadbury Garden & Leisure, Smallway, BS49 5AA, Congresbury, United Kingdom

  • 01934 876841

4.8

Excellent

TrustScore 5 out of 5

475 reviews

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4.8

All reviews

(475)

9,237 reviews in the last 12 months

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Rated 2 out of 5 stars

Not much choice for cat products

Nothing went wrong, but I find there is very little choice when it comes to products for cats. It seems to cater more for dogs.

September 10, 2024
Jollyes The Pet People - Cadbury logo

Reply from Jollyes The Pet People - Cadbury

Good afternoon,

We appreciate you taking the time to share your feedback. We understand your perspective and will take your comments into consideration as we continue to expand our product offerings.

Kind regards

Jollyes customer services

Rated 5 out of 5 stars

The lady serving me had a lovely…smile

The lady serving me had a lovely friendly smile didn't rush me through the till as always the staff are friendly and very helpful explaining about bill chips that I usually but at the same time thank you for doing bill chips helpful to be able to donate in store

August 31, 2024
Rated 5 out of 5 stars

I honestly love jolleys

I honestly love jolleys, not only are they great with their products and pricing and their website is super easy to navigate but in store their staff are so lovely and helpful, nothing is too much of a ask and they always have a laugh and giggle, also their customer service is 100% I had one little blip whilst ordering their own brand dog food (amazing ingredients at a really affordable price) and the guys at customer service helped me hugely...

August 24, 2024
Rated 5 out of 5 stars

An excellent experience

An excellent experience, the shop is always well stocked and the assistants are very knowledgeable and friendly. They remember my dog from when she was a puppy (7 years ago) and always talk to her and try to give her treats. I would recommend Jollyes to anyone who owns a pet.

August 23, 2024
Rated 5 out of 5 stars

You were lifesavers for my little…

You were lifesavers for my little kitten , she needs kitten milk supplement for me to hand feed her ……I was told by my local Bridgwater Jolleys that you had some in stock , when Pets at home etc had NONE . Bridgwater very kindly arranged for me to collect some from Cadbury ! So you very kindly put me back a tub to collect …..it was quite a long way to travel but sooooo HELPFUL to me and my little baby kitten ….THANK YOU !

August 16, 2024
Rated 1 out of 5 stars

Reptile purchase

Went in to look at the reptiles with my 3 children. With the hopes of purchasing a crested gecko if they had any. After spotting they did indeed have some for sale. I asked the assistant if I could have a look at them. As soon as she came over it seemed like such a chore to speak to us. Straight away asking if we had the set up ready at home. Did I have a picture. When I explained I had a Terrarium set up at home she told it would be too big and I would need to buy a new one set it up and prove I had it all set up. Providing photographic evidence once done. I understand its good to check that someone knows how to care correctly for the animal they want to purchase. But her whole attitude and manner was rude and made me feel like I was being spoken down to. I have kept many reptiles for a few years now and did try to explain this to her. But wasn't good enough. She kept telling me how I needed to set up the Terrarium yet the Terrarium the geckos are in at Jollyes have multiple geckos in, is filthy, the water bowl has algae and substate in and the glass lookes like it hasnt been cleaned for weeks. Left feeling quite upset as did my children.

August 13, 2024
Unprompted review
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Reply from Jollyes The Pet People - Cadbury

Many thanks for your feedback
We will investigate this with store and staff members concerns
We apologise for the inconvenience this has caused
Kind regards

Kind Regards Jollyes Customer services

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