Enquired about purchasing a bird and cage accessories etc at Jolly’s in Cadbury Garden Centre Congresbury. Such a helpful girl gave us a lot of time and help about purchasing and reserving a cage so... See more
Location
Switch locationJollyes Petfood Store, Cadbury Garden & Leisure, Smallway, BS49 5AA Congresbury, GB
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See what reviewers are saying
went in to ask for a tarantula, spoke to kat and she showed us the little pink toed tarantula, told me absolutely everything about caring for it, its habitat, substrate, feeding, humidity. really good... See more
The team at jolleys at Cadbury garden centre are always incredibly helpful and friendly. They are happy to answer any questions about products or recommend something when asked. They recognise me as a... See more
Fabulous welcoming staff whom have all the knowledge you will need about your pet. This is my fourth visit for a pet, I have Parakeets and Guinea Pigs and the service and support from the ladies at Ca... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Cadbury Garden & Leisure, Smallway, BS49 5AA, Congresbury, United Kingdom
- 01934 876841
4.8
Excellent
475 reviews
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The lady who served us was patient…
The lady who served us was patient informative and super helpful
April 10, 2024
Friendly staff
Friendly , helpful staff. Served with enthusiasm and a smile, even my 9 year old daughter mentioned how kind the ladies were. Thank you
April 6, 2024
Cadburys, smallways
Always a great shop to shop, inside Cadburys , small way, great customer service , friendly staff,Plus some great deals
April 6, 2024
We went to Jollyes pet store in Cadbury…
We went to Jollyes pet store in Cadbury Garden Centre the girl was very knowledgable on purchasing our rainbow budgie he is healthy and full of fun and joy
March 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The whole happy thought of purchasing
The whole happy thought of purchasing a budgie was completely ruined....
I was interrogated about which cage I had,which food cuttlefish etc...then when I tried to choose 2 budgies was told my rather large cage was not big enough I could only have 1 bird...
Told about aerosols plugins etc
Radiators windows...came away feeling really disappointed 😞 with a sad and lonely baby bird ,which had been in a very much smaller enclosure In the shop with friends...I wanted 2 so they had each others company as I'm away most the day.....
That wasn't asked or if I had a cat or other animals....
It was a really unhappy purchase which I had actually been looking forward too...would not recommend to friends or family !
March 17, 2024
Reply from Jollyes The Pet People - Cadbury
Many thanks for your feedback
We apologies for the inconvenience this has caused and this will be investigated
Kind Regards
Jollyes Customer Services
The staff asked lots questions about…
The staff asked lots questions about where I was going to keep them and mention about to leave them for 2-7days before handling them and she was very professional about it
March 20, 2024
Good selection of dog treats
Good selection of dog treats, toys ,and parrot toys. Small store but a lot packed in for all animals . Staff friendly and knowledgeable. Happy customer
March 17, 2024
Very helpful staff
Very helpful staff. Knew what they were talking about. Answered all my questions.
March 9, 2024
Sales assistant happy to help
Sales assistant happy to help, knowledgeable.
Good selection on toys for our new puppy.
March 10, 2024
100% recommended!
went in to ask for a tarantula, spoke to kat and she showed us the little pink toed tarantula, told me absolutely everything about caring for it, its habitat, substrate, feeding, humidity. really good experience with them, happy and healthy spider and settling into her new home!!
March 10, 2024
staff were really great
March 3, 2024
Friendly and helpful staff.
March 3, 2024
Knowledgable staff but abrupt manner
The staff were knowledgeable which was helpful but every time we have got a pet from there, there have been several staff whose manner is always a bit abrupt. It feels as if they don’t want you to buy a pet. You pick up things to get your pet that are labelled for that animal and they tell you not to get it really abruptly because it isn’t good for them. This is helpful, but the abrupt manner and the fact it’s labelled for that animal is not great. The main lady (think she was in charge) who eventually sold us our pets was lovely and really helpful. The other ladies need to work on their manner.
March 2, 2024
Reply from Jollyes The Pet People - Cadbury
Good morning,
Thank you for your review. We sincerely apologise for any inconvenience this has caused. All comments made have been raised with our senior management team to investigate and rectify.
Kind regards
Jollyes customer services
Above and beyond
Visited Cadbury Garden Centre in Congresbury with my 5 year old who was looking to get his first pet. The staff were so helpful - the girl who served me went above and beyond. Made my son feel safe whilst handling the animal. Couldn’t speak more highly.
March 2, 2024
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