Jollyes The Pet People - Cannock Reviews 

970
TrustScore 5 out of 5

4.8

Unit 4C, Linkway Retail Park, WS11 1TD Cannock, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The team at the Cannock store are always so helpful and friendly. Offering great advice on food and natural ways to support your dogs health. The shop has recently removed the animal section, ra... See more

Rated 5 out of 5 stars

Great choic E, laid out so its great to have a look round for new items or go straight to what you need. Staff were extremely helpful and gave great advice with pros & cons, factual advice and frie... See more

Rated 5 out of 5 stars

My cockapo went in looking a mess and come out absolutely beautiful. I was worried to leave her like any new dog owner but after speaking to the groomer I was left at ease, and seeing my pup when she... See more

Rated 5 out of 5 stars

When I made the switch from feeding my Labrador kibble to Raw feeding around 12months ago,I then looked around for a supplier ….i tried a few different on line company’s and then found Jollyes… I use... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 4C, Linkway Retail Park, WS11 1TD, Cannock, United Kingdom

  • 01543 574 126

4.8

Excellent

TrustScore 5 out of 5

970 reviews

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4.8

All reviews

(970)

9,296 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent staff at Cannock, Linkway Retail Park

This review is for the gentleman that works at Cannock on Linkway Retail Park. I am the lady that called in because I have a very fussy Cocker Spaniel and she's always on and off her food, he sympathised with me because he also has a fussy Cocker. He told me that the food I was feeding her was good and recommended me to try Lifestage Salmon Oil for Dogs, I purchased a large bottle, fed it to my Cocker that evening and what a change! I would like to thank him for his excellent recommendation, he's really helped us out of a small pickle. I did not take his name but he was so helpful in my moment of need. Thank you

March 7, 2025
Rated 1 out of 5 stars

Cancelled booking

My dog was booked in at the Cannock branch for a bath. Just 40 mins before the appt. they rang to cancel, due to under-estimate of time on another dogs grooming. I had made other personal appointments based around the timing and location of my dogs bath. Such short notice was very inconvenient. On phoning Paul, the manager, I found his attitude most objectionable and arrogant, with no sign of empathy or contrition. Whilst I appreciate that unexpected circumstances can arise, having been a loyal customer for many years, Paul’s sarcastic attitude alone during the call has singularly convinced me not to give Jollyes anymore of my custom. A classic case of terrible customer care, by exacerbating an unfortunate set of events. Several dog baths, ancillary grooming, food and treat purchases per year will now be going elsewhere

February 27, 2025
Unprompted review
Jollyes The Pet People - Cannock logo

Reply from Jollyes The Pet People - Cannock

We understand your frustration with the last-minute cancellation and the subsequent interaction with the manager. We strive to provide excellent customer service and are disappointed to hear that your experience fell short of your expectations. We value your loyalty and appreciate your feedback. We will use this feedback to improve our communication and ensure that our customers are treated with respect and understanding.

Rated 5 out of 5 stars

Excellent

Nice clean, well laid out store. Plenty of choice and excellent prices.
The staff are very knowledgeable and friendly. Hard to find a fault to be honest.

February 25, 2025
Rated 5 out of 5 stars

Happy dog happy owners

We have been coming here for over 18 months, and our dog is very nervous, so to bring her here has helped us no end,
All the staff have always been so nice to us and particularly to our dog. We have her washed and dried here, and her nails clipped. I've trusted them with her completely. We always buy her a treat or two to make the experience even more enjoyable for her. And she's never refused to go in which she does in a lot of places.
So we as a family are very happy with the customer service. (I was trying to think of something as constructive criticism but I can't.) Well done Cannock Jollyes.

February 16, 2025

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