Always lovely when I come in! Highly Recommend shopping here and I’m not sure of their names but the two ladies who are always there and remember my dog even when he’s not with me are fabulous and I... See more
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Location
Switch locationUnit 2B, City Link Retail Park, Newport Road, CF24 1PQ Cardiff, GB
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the gentleman ( james? Jamie , tall , auburnish hair at your cardiff newport road store kindly lifted the bag of cat kibble into my shopping trolley , as I had a bad shoulder, the 7kg... See more
Absolutely love the amount of loose treats for all size of dogs and bought some very high quality treats that you don’t very often come across eg bulls pizzles , fur on rabbit ears , large authentic p... See more
Super helpful staff who were very accommodating of our 2 lively and boisterous Golden Retriever puppies when we visited. Lots of advice on the puppy foods they carry and gave us a decent sample of ne... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2B, City Link Retail Park, Newport Road, CF24 1PQ, Cardiff, United Kingdom
- 029 2003 3750
4.8
Excellent
243 reviews
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The prices are fantastic and the staff…
The prices are fantastic and the staff are so welcoming.
September 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unacceptable price increase
Parrot mix increased in price from £29.99 to £35! An unacceptable and unaffordable increase. I don’t think I’ll be back
September 9, 2025
Reply from Jollyes The Pet People - Cardiff
We appreciate you bringing the price increase to our attention. We're sorry the new price is unaffordable for you, and we value your feedback regarding this change.
always shop at Jollyes and the staff…
always shop at Jollyes and the staff are always so lovely and helpful!
September 9, 2025
I needed advice changing my dogs diet
I needed advice changing my dogs diet. Your colleague Kal was extremely attentive, very friendly and was able to find a solution which met all of our requirements within the budget we had. The only issue was after I paid I was told I had an unused voucher which I couldn’t use and didn’t know about since the APP has been withdrawn
September 7, 2025
Friendly service
Was a quick dash in to find some seeds, assistant took me to the right iles, was in and out.
January 16, 2025
Very helpful staff
July 15, 2025
Lovely staff
Lovely staff. Bonnie and clyde got a pic on the website. They love to pick their own treats and love the one girl who works there with glasses and brown hair they said shes lovely and gives nice hugs.
July 10, 2025
Great st±Great Store!ore
Great store, great selection, fair prices - and excellent sales staff.
July 18, 2025
great service
great service , member of staff who served us was welcoming , happy and you could see really enjoyed their work ,i would employ them .
June 8, 2025
Friendly Staff
Friendly Staff, easy to find what I wanted. Dog loves the own brand wet and dry foods and they suit her sensitive belly too.
June 5, 2025
Competative prices....friendly staff.
Competative prices....friendly staff.
Looking forward to my next visit x
June 2, 2025
Nice little store
Nice little store , caged bird food was low and I couldn’t see much variety in the Canadian dried dog food types ?
May 25, 2025
All good thanks
May 19, 2025
Your employees were great!
The staff members I had spoken to where extremely knowledgeable about the products I was buying. They were also extremely kind, you could also tell that they love animals and went above and beyond what normal customer service would entail. I will 100% be coming back to Jollyes .
Thank you again for the great customer service
May 12, 2025
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