The lady who served me, Tania, went out of her way to help me carry my purchases outside to my car, even when I insisted I could manage. Excellent customer service.
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Had a great experience at Jollyes today, Charlotte was super helpful and knowledgeable on dog food and helped us pick a great weight loss food for our dog.
Company replied
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters... See more
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store when... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
2B Chester Retail Park , Old Seals Way, CH1 4RY, Chester, United Kingdom
- 01244 918800
4.8
Excellent
174 reviews
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Helpful and knowledgeable staff
February 5, 2025
Most helpful and considerate
February 1, 2025
Always helpful staff the offers make it…
Always helpful staff the offers make it cheaper for me to buy decent food for my cat ❤️
January 28, 2025
Cashier was very helpful
Cashier was very helpful but the till required he to input my details multiple times.
January 25, 2025
Really happy helpful staff
January 25, 2025
Found the staff really helpful
Found the staff really helpful, cheapest place for dried cat food and wet pouches.Thanks
January 20, 2025
Very friendly staff.
January 20, 2025
Personal touch with staff member at…
Personal touch with staff member at till asking what animal I had and she was lovely.
January 21, 2025
The app wasn't working properly when in…
The app wasn't working properly when in store. Cashier found my ac no problem using email . So able to use discount
January 21, 2025
Very helpful helped with choosing the…
Very helpful helped with choosing the right food for our puppy . I think it was the deputy manager who helped us . She was very helpful and very knowledgeable. She did the tag with address and telephone numbers and our surname .
January 6, 2025
Friendly and helpful staff
January 9, 2025
Good choice and pleasant staff
January 9, 2025
The Chester branch of the sealand…
The Chester branch of the sealand retail park, has extremely helpful and nice staff
January 8, 2025
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