I came into the store looking for flea products for my dog, and the sales assistant Poppy was absolutely brilliant and had great knowledge on the products being sold. I could not be happier with the s... See more
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Leisha and (I think) Charlotte have given me life changing advice for my 13 year old Tibetan, Badger. They gave great info on switching him to raw food and it's completely changed his health and be... See more
Company replied
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters... See more
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store when... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
2B Chester Retail Park , Old Seals Way, CH1 4RY, Chester, United Kingdom
- 01244 918800
4.7
Excellent
172 reviews
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Brilliant service
I came into the store looking for flea products for my dog, and the sales assistant Poppy was absolutely brilliant and had great knowledge on the products being sold. I could not be happier with the service I was met with and I will definitely come here again.
April 9, 2026
Unprompted review
Reply from Jollyes The Pet People - Chester
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received in finding the right flea products for your dog. We're glad you were satisfied with our service and hope to see you again soon.
Chester Jollyes Geniuses
Leisha and (I think) Charlotte have given me life changing advice for my 13 year old Tibetan, Badger. They gave great info on switching him to raw food and it's completely changed his health and behaviour! We're so grateful :)
Also your young lad is LOVELY.
April 1, 2026
Unprompted review
Reply from Jollyes The Pet People - Chester
We're so happy to hear that the advice given has had such a positive impact on Badger's health and behavior! It's wonderful knowing we could make a difference. We appreciate your kind words about our team member as well.
Lesiha from Chester branch very helpful…
Lesiha from Chester branch very helpful friendly and very knowledgeable will definitely go back fist time visit
March 4, 2026
Unprompted review
Great value and always have the…
Great value and always have the products in I need. Friendly staff and a nice clean store.
December 11, 2025
Chester is a fantastic store!
All of the staff in the Chester store are so lovely and friendly but in particular Hayden! Such a fantastic young man. He remembered my grand pup, from when we came into the store in October 2024! He was asking how he was growing up and showed real warmth and interest! All of the staff there are a credit to the company and a little mention for Tania, their manager. She is clearly a great leader and motivator to her team. Great customer service from all.
February 23, 2026
Unprompted review
Love the shop and reasonable pricing…
Love the shop and reasonable pricing for quality raw, also had a coat and an amazing bed from Jolleys
February 21, 2026
Helpful friendly staff
Helpful friendly staff. Competitive prices and a wide selection of items.
February 18, 2026
Recognition to Poppy
A lady called Poppy helped me today. As I only wanted the best too to tail for my dog she showed me everything I could choose and told me about the different foods and the difference to try and compare each one and see what I wanted to decide. Absolutely excellent customer service and knowledgeable a credit to the store
February 4, 2026
Unprompted review
Great friendly staff who helped me…
Great friendly staff who helped me choose the correct food for my pup
January 28, 2026
Lovely staff at Chester
Always have what I want in stock. Never have to wait long to be served. Good loyalty card. Staff always helpful and friendly.
January 19, 2026
Great place for your Pets Needs
Staff are polite, knowledgeable and friendly. Always happy to help.
January 15, 2026
Young lady on the till was so very…
Young lady on the till was so very helpful, I can’t lift anything heavy following a rare cardiac arrest and she sorted my bags out and put them in my trolley for me. I couldn’t thank her enough. Another member of staff asked me if I needed any help or advice. Lovely to shop here
January 14, 2026
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