I would love to say I really enjoy shopping here the people who guides me to find the perfect size yesterday for my dog 😀
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a local dog behaviourist and take some of the dogs im working with to Jollyes to help them learn about different environments, meet people and choose their own treats amongst other things. I'm a... See more
Peter was a tremendous help, going above and beyond his Normal duties to fit a dog mask on my very anxious girl, he took the masks to the car, for me to fit, thus alleviating her stress levels of havi... See more
Purchased a new dog harness from your company and it lasted less than a month. Had to go your another pet store to buy a another harness.
Company replied
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, United Kingdom
- 01249 448620
4.7
Excellent
986 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rarely have any decent millet spray in
Rarely have any decent millet spray in. Often no sacks of foreign bird mix too
December 6, 2025
Got all my shopping needs
Got all my shopping needs. Staff carried heavy item to my car.
December 4, 2025
Such a lovely shop with good prices and…
Such a lovely shop with good prices and great staff.
December 1, 2025
Great staff and very helpful.
November 27, 2025
Budgie seed.
After failing to find the product wanted on the shelf I asked the assistant to check if there's any in stock. She went out of her way to locate the product of which there was one only left and it had fallen to back of shelf. She was so very helpful unfortunately I don't know her name but it was on Wednesday 26th November a.m. and the product was budgie seed. Thank you again for your excellent customer service.
November 26, 2025
Top Quality
Excellent service as usual. Everywhere was clean and tidy, with helpful staff on hand if required.
November 26, 2025
Great store ,always get what I need and…
Great store ,always get what I need and more for my dog, friendly staff always help me carry large bags of dog food to my car. Plus get a voucher off every now and again xx
November 17, 2025
Very friendly staff
November 15, 2025
Fantastic choice
They have a good range of natural dog treats that are sold separately and very good in price. My dog loves the mixture I get her.
Lots of deals on there fantastic choices of animal products.
Friendly staff.
Always a 5* from me
November 4, 2025
Excellent service and friendly staff
October 31, 2025
Very helpful staff always happy to…
Very helpful staff always happy to advise and to carry the heavy bags to my car.
October 21, 2025
Kitten vaccinations
I used my local branch of Jollyes (Chippenham) for kitten vaccinations. My kittens were given a thorough health check and were vaccinated carefully and skillfully. The staff are always friendly and helpful.
October 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went get new coat for one of my dogs…
Went get new coat for one of my dogs got no help in finding the correct one . But just by me was a staff member put things away on the racks with no help I did find one for my dog . I am 80 years old . To me there no training on customer service .like can I help to find the correct dog coat .And I had my other dog with me .No training with customer service.p
October 12, 2025
Reply from Jollyes The Pet People - Chippenham
We appreciate you bringing this to our attention. We are sorry you didn't receive assistance finding the right coat for your dog. We'll address the customer service training to better support our customers. Thank you for your feedback.
I love jollyes always lovely staff and…
I love jollyes always lovely staff and good prices I always go for all my pet supplies
October 14, 2025
Went to the Chippenham branch to get…
Went to the Chippenham branch to get some food, the freezers were empty so had to get another type but the dog refuses to even look at it.
October 7, 2025
Reply from Jollyes The Pet People - Chippenham
We appreciate you taking the time to share your experience. We're sorry the freezer stock was low and your dog didn't like the alternative. We'll look into this.
Very helpful young man…
The young man who served me was very helpful in finding an item I couldn’t locate. He was friendly and polite.
October 3, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.