I would love to say I really enjoy shopping here the people who guides me to find the perfect size yesterday for my dog 😀
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I am a local dog behaviourist and take some of the dogs im working with to Jollyes to help them learn about different environments, meet people and choose their own treats amongst other things. I'm a... See more
Peter was a tremendous help, going above and beyond his Normal duties to fit a dog mask on my very anxious girl, he took the masks to the car, for me to fit, thus alleviating her stress levels of havi... See more
Purchased a new dog harness from your company and it lasted less than a month. Had to go your another pet store to buy a another harness.
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, United Kingdom
- 01249 448620
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Friendly and helpful staff
Friendly and helpful staff. Great range of products at good price
Nice staff well stocked bring pack…
Nice staff well stocked bring pack pick and mix biscuts
Well stocked store with great product…
Well stocked store with great product variety. Clean and tidy. Welcoming and friendly staff too.
Visit to Store
The interaction with your colleagues and their helpful and friendly approach. There seemed to be a problem with my membership and your colleague resolved the issue in a good humoured way.
Didn't have what I went in for
Didn't have what I went in for.
Nature's Menu, Country Mixer, Supercool, Mighty Mixer. Oats,fruit and vegetables.
Ended up at Pets at Home.
Dog food
Always friendly and always carry my large bag of food out to the car for me
Got exactly what I needed
Got exactly what I needed, as always, good prices and choices. If I could pay in store with my Amex it would be 5 stars
Very helpful and polite staff
Helpful staff at Chippenham Wiltshire…
Helpful staff at Chippenham Wiltshire store. Full range of products. Dog friendly shop.
Always friendly and helpful
Always friendly and helpful. I’ve got a nervous dog and they are always mindful of that.
Excellent customer service and very…
Excellent customer service and very friendly staff
The staff are polite friendly
The staff are polite friendly and helpful and know a lot of knowledge
Helpful staff
Helpful staff, always polite.
Lots of good quality items and plenty of choices.
Chippenham Jollyes
Very polite and professional at the Chippenham store. We were buying things for our puppy. 5 stars :)
Had what I needed
Had what I needed, easy to find. Store in great condition, well presented. Helpful staff and friendly service.
Good selection of products in store
Good selection of products in store, staff are always helpful and friendly
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