I would love to say I really enjoy shopping here the people who guides me to find the perfect size yesterday for my dog 😀
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I am a local dog behaviourist and take some of the dogs im working with to Jollyes to help them learn about different environments, meet people and choose their own treats amongst other things. I'm a... See more
Peter was a tremendous help, going above and beyond his Normal duties to fit a dog mask on my very anxious girl, he took the masks to the car, for me to fit, thus alleviating her stress levels of havi... See more
Purchased a new dog harness from your company and it lasted less than a month. Had to go your another pet store to buy a another harness.
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, United Kingdom
- 01249 448620
4.7
Excellent
986 reviews
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Excellent staff and service
July 20, 2025
Always pleasant and helpful staff
Always pleasant and helpful staff, and the garden birds just love those fat balls.
July 18, 2025
Great choice of items.
Great choice of items. Came out with everything I needed and a lot more. I will definitely be back.
July 16, 2025
Staff always pleasant helpful and able…
Staff always pleasant helpful and able to give advice on products if asked.
July 15, 2025
Great service and very attentive staff
Great service and very attentive staff
Looking after my needs
July 14, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn't have a £1 coin
I wanted hay and guinea-pig hard feed but I hadn't been since the trolleys were pay as you push. I didn't have a pound coin so I said this to a assistant after calling out twice loudly for someone to come the assistant said I'll give you one as long as you bring it back. I told her I have never stolen anything in my life.
Damned cheek. Where do you get your staff from!
June 23, 2025
Unprompted review
Reply from Jollyes The Pet People - Chippenham
We appreciate you bringing this to our attention. We're sorry you experienced this situation regarding the trolley and the assistance offered. We'll address this internally to ensure a more positive experience in the future. Thank you for your feedback.
Product required in stock.
Product required in stock.
Efficiently dealt with at till counter.
June 6, 2025
Great pet shop
June 7, 2025
Staff are very helpful and polite.
Staff are very helpful and polite.
Knowledge of products and whereabouts first rate.
June 2, 2025
Great service and price
May 2, 2025
I asked for help with treats for my…
I asked for help with treats for my hypoallergenic dog. She was very helpful and informative about the products.
May 16, 2025
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