Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more
Company replied
Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY Christchurch, England, GB
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Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more
Company replied
I have been using Jolleys own Lifestyle grain free Artisan range of dog food for my 2yr old Labrador since he came off puppy food. It has a great rating on the highly thought of allaboutdogfood websi... See more
Extremely helpful staff. One member stopped stacking shelves from being on knees to guide me to where a product was, instead of just vaguely pointing 'over there' . When I was paying and enquire... See more
I was left to peruse what I wanted at my leisure which was nice, although staff came across as very approachable if any help had been needed. When I got to the checkout the member of staff at the till... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY, Christchurch, England, United Kingdom
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Staff very helpful. Good shop layout. Lots of bargains ! Enjoyable shopping experience.
Lovely, well laid out store. Very happy staff willing to help with any queries.
I will be using the local store a lot having just moved into the area.
Very helpful member of staff who found the item I needed and removed packaging as I have arthritis.
Lovely helpful staff, very polite and cheerful- nothing too much trouble
Really great experience
The staff are very helpful and friendly and the store has a good range of products and the staff are really helpful and knowledgeable.
Smiley, happy, helpful staff. Great bargains of good quality merchandise
Easy access to store, great parking. Didn’t have what I wanted but brought smaller size.
Good helpful and know their stuff. Understanding the nutritional needs of a dog
Very polite staff, always friendly and help with the discounts I have
Made a special trip to the shop as the cat food I wanted was cheaper than Amazon after another price hike. It was on the website for £10.50 but when I got there it was £16 but on a 3 for 2 offer so that still made it much cheaper, only 50p more than if it has been the same as the website. Very pleased
Huge stock and really competitive prices in store. The shop is set out in clear sections with good signposting. We also joined the pet club and have our first £2 voucher already!
Good quality and prices. But when I paid staff member did not ask if I wanted to join the points club. I have done now
Good selection in store and the bonus, join the pet club for 15% discount.
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