Jollyes The Pet People - Christchurch Reviews 

667
TrustScore 4.5 out of 5

4.7

Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY Christchurch, England, GB


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Rated 5 out of 5 stars

Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more

Company replied

Rated 5 out of 5 stars

I have been using Jolleys own Lifestyle grain free Artisan range of dog food for my 2yr old Labrador since he came off puppy food. It has a great rating on the highly thought of allaboutdogfood websi... See more

Rated 3 out of 5 stars

Cat food is good. The branded litter is not as good as other supposed lesser quality cat litter, for example felight is better quality & not available from Jolleyes ( it used to be). Own branded litt... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful staff. One member stopped stacking shelves from being on knees to guide me to where a product was, instead of just vaguely pointing 'over there' . When I was paying and enquire... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY, Christchurch, England, United Kingdom

  • 01202 084 170

4.7

Excellent

TrustScore 4.5 out of 5

667 reviews

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4.7

All reviews

(667)

9,281 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic , happy & helpful staff.

Fantastic staff. Happy staff. Extremely helpful.
Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers ..
Always a fun & enjoyable time @ Jollyes. Makes for a pleasurable shop.

May 9, 2026
Jollyes The Pet People - Christchurch logo

Reply from Jollyes The Pet People - Christchurch

We are so glad to hear you and your dog enjoy visiting us! Our team strives to create a welcoming and fun experience for everyone. Thank you for your kind words.

Rated 5 out of 5 stars

staff are always so friendly and…

staff are always so friendly and knowledgeable and really helpful. great prices, great range of products, I only shop for my cats at Jollyes!

March 31, 2026
Jollyes The Pet People - Christchurch logo

Reply from Jollyes The Pet People - Christchurch

We're happy to hear that our team's knowledge and helpfulness stood out! It's great to know you appreciate our prices and product range. Thank you for your positive feedback!

Rated 3 out of 5 stars

In store was fine and staff very…

In store was fine and staff very helpful.
App not working and unable to log in. Apparently this is a known ongoing issue with the app which has never been resolved.

February 26, 2026
Jollyes The Pet People - Christchurch logo

Reply from Jollyes The Pet People - Christchurch

We appreciate your feedback and are happy that our in-store team was helpful. We apologize for the ongoing app issues and any frustration it caused. We are working to resolve it.

Rated 5 out of 5 stars

Great Store with Quality Products

I have been using Jolleys own Lifestyle grain free Artisan range of dog food for my 2yr old Labrador since he came off puppy food. It has a great rating on the highly thought of allaboutdogfood website which made me choose it in the first place, is very competitively priced, most importantly, my dog loves it and has an extremely soft, shiny and healthy coat. I travel half an hour to the Christchurch branch, the staff are consistently very friendly and helpful, no query is too much trouble and I am always served with a smile. There is also a great range of natural treats and chews which are reasonably priced.

February 5, 2026
Rated 3 out of 5 stars

Cat food is good

Cat food is good. The branded litter is not as good as other supposed lesser quality cat litter, for example felight is better quality & not available from Jolleyes ( it used to be). Own branded litter is very dusty & has lost domestic of its quality over the last 6 months or so.

January 25, 2026
Jollyes The Pet People - Christchurch logo

Reply from Jollyes The Pet People - Christchurch

Thank you for your review. We appreciate you letting us know about your experience with our cat litter. We're sorry to hear that the quality has not been consistent with your expectations, especially compared to Felight. We'll look into this.

Rated 3 out of 5 stars

lack of product

lack of product. Shame as Pets at home stock what you do not.
Maybe be we caught the person on the till/checkout on an off day think it was the store manager! Lack of thanking us for our custom or a goodbye, engagement/customer service costs nothing.

January 12, 2026
Rated 5 out of 5 stars

Dog coats…

The shop was well stocked with plenty of dog coats of many different sizes. Our dog is a pub/daschund cross, so long and rotund 😄. Was great to be able to find 2 coats that actually fitted and allows the dog to move 🤣. Staff were very helpful and we were served politely and quickly.

January 10, 2026

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