Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more
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Location
Switch locationUnit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY Christchurch, England, GB
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I have been using Jolleys own Lifestyle grain free Artisan range of dog food for my 2yr old Labrador since he came off puppy food. It has a great rating on the highly thought of allaboutdogfood websi... See more
Extremely helpful staff. One member stopped stacking shelves from being on knees to guide me to where a product was, instead of just vaguely pointing 'over there' . When I was paying and enquire... See more
I was left to peruse what I wanted at my leisure which was nice, although staff came across as very approachable if any help had been needed. When I got to the checkout the member of staff at the till... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY, Christchurch, England, United Kingdom
- 01202 084 170
4.6
Excellent
668 reviews
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Informative and friendly staff.
November 26, 2025
Really bad customer service
Really bad customer service. I buy all my dog food there and they know me. I buy frozen dog food and pouches every week plus treats etc. I buy the box of barking heads pouches and the lamb one was puffy. On opening the smell was overwhelming and made my grandson gag but when I told them in the shop they said they couldn’t do anything unless I returned it. There is no way I was putting that in my car. Despite wrapping it in two plastic bags my bin stunk. I think it’s poor customer service after all the custom I have brought to the shop. If I can find somewhere else nearby that sells what I need , I won’t go back.
October 25, 2025
Purina Pro Plan 40 x 85g was a lot more…
Purina Pro Plan 40 x 85g was a lot more price wise than Pets at Home.
I paid £33 pounds, its £25 at Pets at Home. So, I will be going there in future.
November 16, 2025
Product in stock sales assistant…
Product in stock sales assistant extremely pleasant
November 12, 2025
Staff lovely and helpful but your cat…
Staff lovely and helpful but your cat litter I always buy is out of stock Not one bag on the shelf !! Have my number so hopefully can get soon . Was told they’d ring me once stock is in
November 11, 2025
Great fast service
Great fast service. Always friendly and smiley service. Lovely staff. Well stocked shelves.
November 4, 2025
Helpful, friendly staff
Helpful, friendly and polite staff who take time to chat as they price up and remind of offers on.
October 30, 2025
Friendly and helpful staff
October 18, 2025
Got all products i needed friendly staff
October 11, 2025
Got everything we needed and an extra…
Got everything we needed and an extra 10% off .
October 12, 2025
Friendly and helpful staff
October 7, 2025
Knowledgeable and friendly
Excellent service and could return collar and exchange easily for different size. Thank you
October 6, 2025
Great store
Always a good visit to this store. Staff are always polite and very helpful and my dog loves her visits as the staff always make a fuss of her!
October 3, 2025
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