Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more
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Location
Switch locationUnit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY Christchurch, England, GB
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See what reviewers are saying
I have been using Jolleys own Lifestyle grain free Artisan range of dog food for my 2yr old Labrador since he came off puppy food. It has a great rating on the highly thought of allaboutdogfood websi... See more
Extremely helpful staff. One member stopped stacking shelves from being on knees to guide me to where a product was, instead of just vaguely pointing 'over there' . When I was paying and enquire... See more
I was left to peruse what I wanted at my leisure which was nice, although staff came across as very approachable if any help had been needed. When I got to the checkout the member of staff at the till... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY, Christchurch, England, United Kingdom
- 01202 084 170
4.6
Excellent
668 reviews
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Helpful friendly staff
October 1, 2025
The young male carried a 20kg bag out…
The young male carried a 20kg bag out to our car.
October 1, 2025
Polite staff
September 11, 2025
Lowest prices I've found for my dogs'…
Lowest prices I've found for my dogs' preferred food. Staff are friendly and helpful.
September 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had to wait whilst 2 members of staff…
Had to wait whilst 2 members of staff had a chat at the till. Also had to wait for the vet whilst he was chatting to a member of staff for 10 minutes
September 15, 2025
Reply from Jollyes The Pet People - Christchurch
We appreciate your feedback and are sorry about the wait you experienced. We will address this internally to ensure better service in the future.
Great store
We love the store it's just a shame a couple of the staff in the store are so abrupt and rude
September 9, 2025
We love Jollyes Christchurch Dorset
We love Jollyes the Christchurch branch is fantastic the staff are so helpful, lovely manager. Aways looks clean and tidy and stocked up on all my dogs favourite treats and food!
Don't forget your dog can go shopping too, they always get a treat when we pay at the till and get loved on.
We mainly buy their raw food range and treats for our dogs as it's such good value.
September 7, 2025
Friendly staff always have a little…
Friendly staff always have a little treat for my dog
September 6, 2025
No more discount stupid 2 pound off…
No more discount stupid 2 pound off every time you get a stamp no thanks pet at home same price if not cheaper now poor service will not be using any more
July 24, 2025
Reply from Jollyes The Pet People - Christchurch
We appreciate you taking the time to share your experience. We're sorry to hear about the discount change and pricing. We'll review your feedback regarding our service.
Friendly very calm and take their time…
Friendly very calm and take their time with the animals very professional and explain everything answer questions while experience was easy and calm. The prices are really good and affordable with top class professional
July 21, 2025
Dog food choices.
There was a good choice of food for my dog. Wanted to try senior dog food and happy with choice available. Staff member pleasant at the till
July 20, 2025
The staff and prices felt welcomed by…
The staff and prices felt welcomed by the staff would 100% recommend you to anyone
July 19, 2025
Fab shop
Lovely customer service.made a fuss of my pooch. Wasn't rushed even though I was flapping with products and asking many questions 😂 signed up to pet club due to the brilliant service and competitive prices 👍
July 18, 2025
Always smiley and happy
Always smiley and happy, always friendly, always helpful! Always nice and cool in the store too ! Great prices and value ! My dog physically drags me there when I try walking past !
July 15, 2025
Always get very good service from Tom…
Always get very good service from Tom and other staff. Tom always listens to the customer and puts the pets first.
July 10, 2025
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