Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more
Company replied
Location
Switch locationUnit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY Christchurch, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Jolleys own Lifestyle grain free Artisan range of dog food for my 2yr old Labrador since he came off puppy food. It has a great rating on the highly thought of allaboutdogfood websi... See more
Extremely helpful staff. One member stopped stacking shelves from being on knees to guide me to where a product was, instead of just vaguely pointing 'over there' . When I was paying and enquire... See more
I was left to peruse what I wanted at my leisure which was nice, although staff came across as very approachable if any help had been needed. When I got to the checkout the member of staff at the till... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5&6 Christchurch Trade Park, Somerford Road, BH23 3PY, Christchurch, England, United Kingdom
- 01202 084 170
4.6
Excellent
668 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like it loots
June 8, 2025
Great shop
The girl behind the counter was very helpful when I wanted some flea and wormer for my cat. Knowledgeable honest and well presented. The other items I brought were on an offer which was helpful.
June 6, 2025
Very friendly
Very friendly , lots of good products to choose from and Charlotte was very helpful
June 6, 2025
Well stocked shelves
Well stocked shelves, friendly and knowledgeable staff that have a genuine interest in animals.
June 4, 2025
It's always a pleasure to go there and…
It's always a pleasure to go there and the staff are great and prices are good aswell
June 4, 2025
Good service good selection of goods…
Good service good selection of goods friendly staff
May 25, 2025
Lovely young girl on till who helped me…
Lovely young girl on till who helped me a lot very kind and caring you could see she really enjoyed her job
May 17, 2025
Very helpful assistance when at the…
Very helpful assistance when at the till
Made enquiries and about vet clinic and she was able to give all information needed.
May 15, 2025
Great value, great service.
Got my 2 dogs and cat 'vaccinated for life', best price around, fast, professional and very friendly. I have recommended to my friends and family to use Jollyes too.
May 12, 2025
I found Jollyes in christchurch very good
I found Jollyes in christchurch brilliant. Plenty of choice for food and toys for my dogs. The assistant manager Tom was very helpful. I bought jollyes own brand food for my dogs as it has a great ingredients, also I went mad and bought lots of dog toys as they had some good deals on.
May 1, 2025
Unprompted review
The staff are very friendly and helpful…
The staff are very friendly and helpful they have a great knowledge of what they sale,
May 3, 2025
Fabulous customer service, Christchurch
I want to say a big Thankyou to Tom, the Deputy Manager @ Christchurch. He is always so friendly, helpful and chatty. It’s a real pleasure whenever I visit and today when I rang he reserved some frozen sprats for me (an essential according to my Goldie)
Customer Service to be proud of
May 3, 2025
Unprompted review
A great store full of really good stuff…
A great store full of really good stuff for our dog!
Also good quality bird feed at a reasonable price, with lots of special offers too.
The staff are always friendly , and our dog always loves to visit as she gets lots of attention and a treat!
April 24, 2025
Staff polite & helpful
April 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.