Every time we go to jollys all staff are helpful and if they can't answer a question they find it out for me.
Company replied
Jollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU Essex, GB
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Every time we go to jollys all staff are helpful and if they can't answer a question they find it out for me.
Company replied
I’ve only recently found this company and I find it packed full of cat food accessories. They’ve even got a little Vet Service going. You can get cheap jabs there for your cats and dogs much half the... See more
My mother & I went specifically to drop off some items for a local dog rescue. Thank you Jollyes for providing a collection point. I decided to buy some dental chews for my dog. Very helpful young m... See more
The sales person was helpful, knew what I was talking about and immediately pointed me in the right direction. When I arrived at the cash desk. The sales person found my details quickly, made a sensi... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU, Essex, United Kingdom
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Every time we go to jollys all staff are helpful and if they can't answer a question they find it out for me.

Reply from Jollyes The Pet People - Colchester
Easy shopping can take dogs with you easy parking lots of choice . Fair prices

Reply from Jollyes The Pet People - Colchester
Friendly staff
Good selection of pet products
Well laid out store
Affordable prices
A great store to visit with lovely staff
Who helped me to use a discount voucher I had been sent
Great prices in store too
Very helpful , friendly staff and a shop
with a good variety of foods and pet essentials for all budgets .
Jolleys is my go to for pet products . It’s an easy location with plenty of parking and always has plenty of stock . Place is clean and welcoming
I couldn't find the dog food I needed, I was told to order online but found one in a display, you should keep better stock as I had travelled quite a long way and didn't want to make another journey
Shop has everything you need. The staff are so friendly and welcoming. This is my go to shop for pet supplies.
I travel to visit this store as it has some lovely employees that care about animals, the store stocks some great products including their own brand so I recommend going if you haven’t yet!
Your staff at the Colchester branch are always polite and helpful. Enjoy the fact that we have a discount as members of your club, have been buying from you for sometime. Judith
Very helpful staff allowing me to swap an unopened box of food my cat has suddenly decided he hates for something else he may like (for a while!)
Fantastic pet shop, great range of everything, staff are always super helpful and friendly, great value as well compared to some others.
Very helpful staff at Colchester branch, very nice store. Only put four stars because they had run out of one product that I required.
Staff are friendly and cheerful . Competitive pricing on cat food I purchased , happy !
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