My dog is dying of cancer, according to the vet he should be dead already, but he has a very strong will to live and one of his highest stimulation is to go to Jollyes to buy some treats. The staff c... See more
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I really like going to jollies. The price is very competitive to other stores. I know where everything is when I am in store. The staff are so welcoming and extremely courteous and helpful. Nothing is... See more
Jollyes Coleraine has lovely friendly helpful staff who Always remember me and my dog koan. Warehouse location could Do with an upgrade but this doesn’t impact the staff or products
Great service as always. Interaction with 2 different members of staff. One checked stock and found the collar size I needed. The other, at the till, took time to check for my loyalty card on the s... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Beresford Court, Cloeraine, BT52 1SU, Coleraine, United Kingdom
- 02870 327734
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Got my dog food
Got my dog food, no one at checkout, waited behind three other customers before someone arrived, no apology
Always very helpful and polite in store…
Always very helpful and polite in store the best store about 👍😁👍
Quick,responsible & courteous staff
Quick,responsible & courteous staff. Item easily found
Knowledge and experienced goes a long…
Knowledge and experienced goes a long way when your facing a new time in your pets life. The staff are lovely and very helpful. The prices are good too.
Excellent customer service,great…
Excellent customer service,great product choice and great prices with very helpful staff with great product knowledge
Great pet shop with friendly staff
Great pet shop, always purchase our dog food and natural treats here. Staff are friendly and always offer to help you to the car!
Great service
Always a pleasant experience
Always a pleasant experience, my local store team are excellent and very helpful. The products are high quality and value for money!
Very friendly staff
Very friendly staff, very reasonably priced, my only concern is that customers walk around the store with their pets of leash, in my opinion you don't have control of your dog if it is not on a leash,
The excellent staff
The staff are always friendly and very helpful with everything you need
Got what I was looking for and girl who…
Got what I was looking for and girl who served us was very pleasant.
I always enjoy shopping in jollyes
I always enjoy shopping in jollyes. There’s plenty of stock to choose from . The staff are friendly and helpful
Good customer service was advised of a…
Good customer service was advised of a money off deal which I took. Good value for money. Helpful staff
Helpful staff
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