My dog is dying of cancer, according to the vet he should be dead already, but he has a very strong will to live and one of his highest stimulation is to go to Jollyes to buy some treats. The staff c... See more
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I really like going to jollies. The price is very competitive to other stores. I know where everything is when I am in store. The staff are so welcoming and extremely courteous and helpful. Nothing is... See more
Jollyes Coleraine has lovely friendly helpful staff who Always remember me and my dog koan. Warehouse location could Do with an upgrade but this doesn’t impact the staff or products
Great service as always. Interaction with 2 different members of staff. One checked stock and found the collar size I needed. The other, at the till, took time to check for my loyalty card on the s... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Beresford Court, Cloeraine, BT52 1SU, Coleraine, United Kingdom
- 02870 327734
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Always brilliant
Staff in Jolleys are always top notch, friendly and very helpful with any needs I have with my dog.
Nala is a reactive German Shepherd and she hasnt been in the shop for 2 years at least but the staff still ask about her, which is always awesome
Would have given 5 stars only the fish…
Would have given 5 stars only the fish section was very limited
Well done again!!!!
Brilliant advice and patience when buying a winter coat for my dog.
Every one was so helpful and…
Every one was so helpful and understanding. Got me sort with what i need
Jollyes coleraine branch
Jollyes coleraine branch , have the most accommodating and welcoming staff , nothing is too much trouble and they instinctively carry items to the car . , they interact with each customer and make them individually feel like they are the most important in the shop highly recommended for professional praise
Pleasant and helpful staff and a range…
Pleasant and helpful staff and a range of products second to none
Staff are always welcoming and you can…
Staff are always welcoming and you can see they work hard . Super helpful at the till always making sure I have help to the car with bulky items
The lady was very helpful and great…
The lady was very helpful and great customer service
Jollyes had what I needed in stock and…
Jollyes had what I needed in stock and at a reasonable price. Friendly staff and quick check out.
I was was in looking for a few things…
I was was in looking for a few things for my dog, the lady helping me was very nice, helpful and knowledgeable, the gentleman at the till was also lovely, he got me signed up to an account! All staff had brilliant customer service skills! Will definitely be returning.
Great service very pleasant staff.
Excellent and friendly service
Excellent and friendly service. Signed up to the pet club for extra discount
Good knowledgeable staff.
Good knowledgeable, helpful staff. Good spacious store, well laid out. Good choice of products, but, could be better in that field. Your Petclub vouchers were a great idea, but unfortunately they are finishing at the end of this month, not a good idea.
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