Excellent service in the shop. Staff very helpful and good incentive to join the club.Happy to keep shopping with Jolleys locally amd online.
Company replied
Location
Switch locationUnit 8, Connswater Retail Park, Connswater Link, BT5 5DL Belfast, GB
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See what reviewers are saying
Took advantage of the James WellBeloved 3 for 2 offer. Phoned ahead and Billy happily kept back Betsy's my 18mth Black Miniature Schnauzer favourite flavour. Ended up buying a half price coat and rawh... See more
Recently bought new dog food from jolleys and needed some help due to one of my dogs suffering with bad skin condition. 2 lovely girls at the connswater store in Belfast gave me so much in... See more
The member of staff that assisted me was not only polite and helpful but she was very knowledgeable and gave me great advice. She set up my advantage membership and explained that she was qualified to... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 8, Connswater Retail Park, Connswater Link, BT5 5DL, Belfast, United Kingdom
- 02890025520
4.7
Excellent
290 reviews
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found in jollyes the stuff i need for…
found in jollyes the stuff i need for our wee pet
November 27, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went to Conswater store last minute for…
Went to Conswater store last minute for cat food at 10 to 6 ,as I walked down isle to get my usual purchase I was abruptly approached by a female staff member telling me to go the checkout - before I even reached the cat food . I got my food and left at 5 to 6 when they locked the doors ,another person approached the door and was refused entry. The tone of the staff member has certainly convinced me to shop elsewhere.
November 9, 2024
Unprompted review
Reply from Jollyes The Pet People - Connswater
We appreciate you taking the time to share your experience. We understand that feeling rushed or unwelcome can be frustrating, and we apologize that your visit didn't meet your expectations. We value your feedback and will use it to improve our customer service.
Staff member was very helpful.
November 1, 2024
Had an appointment for vaccines but had…
Had an appointment for vaccines but had to wait 30 mins for 7 walk-ins to be done. They should have took me between dogs since I had an appointment
October 31, 2024
Reply from Jollyes The Pet People - Connswater
Good afternoon,
We sincerely apologise for any inconvenience this has caused you. We understand your frustration with the wait time. We strive to provide efficient service and apologise this was not fulfilled.
We will ensure your feedback is passed onto our senior team.
Kind regards
Jollyes customer services
The staff in your connswater store need…
The staff in your connswater store need more training, first time I went in the girl served me the wrong stuff, it as well I googled it when I got home. Went back to change it the guy really didn't know what he was serving me! I had to stand the read the box myself before I could purchase it. I wouldn't have minded the the product was behind the counter and the customers behind where getting annoyed because It was taking so long for me to get served.
November 2, 2024
Reply from Jollyes The Pet People - Connswater
We appreciate you bringing this to our attention. We understand your frustration with the service you received at our Connswater store. Your feedback is valuable to us, and we will use it to improve our training and ensure our staff are equipped to provide excellent service.
The member of staff that assisted me…
The member of staff that assisted me was not only polite and helpful but she was very knowledgeable and gave me great advice. She set up my advantage membership and explained that she was qualified to help me obtain combined flea and tick treatment that I thought I could only purchase at the vets. She even helped me carry my purchases to my vehicle as I am disabled.
October 30, 2024
Always a great range of products and…
Always a great range of products and staff always friendly and helpful.
October 25, 2024
The stock is well laid out and…
The stock is well laid out and displayed. The staff are helpful, polite and courteous 😊
October 16, 2024
Somebody is using my account at a store…
Somebody is using my account at a store in Ireland, I live in England, they are claiming my discounts too. I've emailed and rang and it hasn't stopped!
October 1, 2024
Reply from Jollyes The Pet People - Connswater
Good afternoon,
We sincerely apologise for any inconvenience this has caused you. We have raised this with our store senior team and removed your details from the Ireland account.
Kind regards
Jollyes customer services
Very informative
Visited to purchase dog food for my golden doodle and was wanting to change brand to something more hypoallergenic due to get sensitive skin. Also looked at buying her a new bed. The female staff member I spoke to was knowledgeable, very helpful, friendly and took time to assist me with any queries I had.
September 23, 2024
Great customer service
Great customer service, Kerry helped us out with picking a dog food she was great and very knowledgeable
September 29, 2024
Unprompted review
Pet-tastic!
Staff - friendliness & expertise. Sorry didn't get the guy's name @ Connswater but he was brilliant & so helpful!
September 27, 2024
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