Staff are alway welcoming and friendly. Happy to help with any enquiries and helped me pick the best food for my GSD with allergies
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I managed to find the bags of cat litter -but only after finding the more expensive one, loading it, did I find the Jollyes own type and had to change them. The assistant did not know anythinga bout... See more
This was the first time we had used the vet service there to get our dog vaccinated: it was the most brilliant experience all round. The vet was lovely - very professional but caring and friendly towa... See more
Excellent help from male member of staff. Explained about lifestage dog meat for our dog. Whose having problems eating dry food. Felt educated and confident in returning if any more help required. Th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Wheatley Retail Park, Wheatley Hall Road, DN2 4PE, Doncaster, United Kingdom
- 01302 340064
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Very good and helpful staff they make…
Very good and helpful staff they make it easy for me good service all round.
Always happy and helpful staff
Always happy and helpful staff, a good range of everything you need for your pets.
The store never really has whiskas cat…
The store never really has whiskas cat food in gravy in stock as much as other cat foods, same with the litter that's £12.00 lavender clay. It use to be fully stocked in summer so no idea why they don't now.
Great advice
Great advice, happy to help and also said that I can get a refund on the dog food if my dog doesn’t like it 👍🏻
Didn't have all the dog food we wanted
Didn't have all the dog food we wanted. Always seem to run out of Lifestage fish soft food.
The staff are always very friendly and…
The staff are always very friendly and helpful.
Very organised and friendly care and…
Very organised and friendly care and attention the experience was a very relaxed and my dog was totally at ease
Excellent choice and excellent customer…
Excellent choice and excellent customer service
Friendly approachable staff members
Friendly approachable staff members. Lots of different products for creatures great and small.
It's easy to get parked the cat food is…
It's easy to get parked the cat food is always in the same place there just isn't enough of the cat food. I clear the shelf every time and ask for more I want a months worth of cat food nit 12 days and then I went in on Saturday and none was delivered. I can't order this one online.
Great staff , great service
Great staff who all know me as a regular customer. Always ready carry my regular bag of dog food to the car.
Found what I wanted at a good price
A great experience
My recent visit to Jollyes pet store was a pleasurable experience.
There was the usual wide range of products well laid out and at competitive prices, and what I was looking for was easy to locate within the store
The staff were very friendly and the service was excellent. My shopping trip was effortless.
Going to jollies is a pleasure
Going to jollies is a pleasure. The shop assistant is lovely. He always remembers you from previous visits and has a chat.
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