Staff are alway welcoming and friendly. Happy to help with any enquiries and helped me pick the best food for my GSD with allergies
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I managed to find the bags of cat litter -but only after finding the more expensive one, loading it, did I find the Jollyes own type and had to change them. The assistant did not know anythinga bout... See more
This was the first time we had used the vet service there to get our dog vaccinated: it was the most brilliant experience all round. The vet was lovely - very professional but caring and friendly towa... See more
Excellent help from male member of staff. Explained about lifestage dog meat for our dog. Whose having problems eating dry food. Felt educated and confident in returning if any more help required. Th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Wheatley Retail Park, Wheatley Hall Road, DN2 4PE, Doncaster, United Kingdom
- 01302 340064
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I love this shop
I love this shop, the staff are absolutely amazing and I know I can get the best advice and treatment!
Very polite and helpful staff
I was very happy to find out that you…
I was very happy to find out that you have extended your cat food range. Most of the supermarkets only do the most popular brands. I got exactly what I was looking for and when I asked a member of staff if it was going to be permanent he told me about plans to expand. And it was also a great price.
It was our first time shopping with…
It was our first time shopping with this company and we got ourselves a better priced product here than our usual place, plus the customer service received was very good.
There was a good offer on the cat food…
There was a good offer on the cat food i buy .
Plus i had very good service from a staff member who had finished work and was waiting for a lift home who hopped back on the till to serve me so i didnt have to wait .
Kind and a credit to your store . Thankyou Gabriel .
I have shopped at Jollyes for over 20…
I have shopped at Jollyes for over 20 years. All the products ard film reputable suppliers. Their pet club membership discount t of 15% put other similar stockist in the shade.
Took one of my dogs for her booster…
Took one of my dogs for her booster very caring service, nice vet. Excellent price would definitely recommend.
Puppy products
Popped into fit out our new puppy with a collar, lead and harness for safe car travel. Three toys, blanket and a bag of training treats later a member of staff helped to create matching dog tags for the puppy and our older dog.
Purchased everything we wanted, and a few bits we didn't!
Lovely visit and I'm sure we'll be back as our fur baby grows.
Nice set out
Nice set out. Shop found what I was after. Excellent customer service by lass on till
Jollyes vet service - second to none
This was the first time we had used the vet service there to get our dog vaccinated: it was the most brilliant experience all round. The vet was lovely - very professional but caring and friendly towards our dog. The service was bang on time and best of all, our lovely old dog didn't experience any of the stress he'd have had if we'd gone to the vets proper. A final thought - much cheaper than a regular vet too, including the health check.
Excellent customer service and the…
Excellent customer service and the whole shopping experience was enjoyable 😀
Great service and good value for money…
Great service and good value for money friendly staff
Excellent service
The assistant that served me was professional yet friendly. Very good service.
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