Staff are alway welcoming and friendly. Happy to help with any enquiries and helped me pick the best food for my GSD with allergies
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I managed to find the bags of cat litter -but only after finding the more expensive one, loading it, did I find the Jollyes own type and had to change them. The assistant did not know anythinga bout... See more
This was the first time we had used the vet service there to get our dog vaccinated: it was the most brilliant experience all round. The vet was lovely - very professional but caring and friendly towa... See more
Excellent help from male member of staff. Explained about lifestage dog meat for our dog. Whose having problems eating dry food. Felt educated and confident in returning if any more help required. Th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Wheatley Retail Park, Wheatley Hall Road, DN2 4PE, Doncaster, United Kingdom
- 01302 340064
4.8
Excellent
949 reviews
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Really helpful young man advised me on…
Really helpful young man advised me on two dog tags & printed them
For me
July 16, 2025
Educated excellent would recommend
Excellent help from male member of staff. Explained about lifestage dog meat for our dog. Whose having problems eating dry food. Felt educated and confident in returning if any more help required. Thanks
July 17, 2025
Everything I wanted was in stock.
July 13, 2025
All the staff are lovely friendly and…
All the staff are lovely friendly and excellent ambassadors for the Wheatley hall road branch
July 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waiting around for staff
No body at the till serving had to wait a while. Also don't get the discount card anymore.
June 4, 2025
Reply from Jollyes The Pet People - Doncaster
We regret the wait at the till and that discount cards are no longer available. We appreciate your feedback and will share it with our team.
I go to get finch food for my birds
I go to get finch food for my birds. Usually you can help yourself from the bins. This trip, there was only one choice. I had to take the prepacked stuff. There used to be a selection but not anymore.
May 29, 2025
Reply from Jollyes The Pet People - Doncaster
We appreciate you taking the time to share your feedback. We understand your disappointment with the limited finch food selection. We will look into this.
I took my cat for her vaccination
I took my cat for her vaccination. I was surprised to see the breeder in front of me had two trollies with 20 pups for vaccination. 30 minutes after my appointment time only one pup had been done. I didn't wait. It doesn't seem fair that one appointment can be booked for 20 dogs when it's obvious they couldn't all be seen in the appointment slot. Be fairier to have a maximum number of animals per slot.
May 30, 2025
Unprompted review
Reply from Jollyes The Pet People - Doncaster
We appreciate you bringing this to our attention. We understand your frustration with the wait time and the number of animals booked in one slot. We aim to manage appointments fairly and will review our scheduling practices to improve efficiency and minimize delays for everyone. Thank you for your feedback.
Gabriel at the Doncaster store is…
Gabriel at the Doncaster store is fabulous ! First time owners of our cockapoo Ralph . We had lots of questions and he helped us no end . So helpful, knowledgeable, friendly nothing too much trouble . Lots of choice and it makes it such a positive and lovely environment to shop . Won’t shop anywhere else from now on . All the staff are great thanks so much 👍🏼🐶
May 3, 2025
Staff were friendly
Staff were friendly, informative, polite and helpful. Also were knowledgeable
May 26, 2025
Staff always informed and helpful…
Staff always informed and helpful though the item I wanted was out of stock.
May 24, 2025
Always friendly and helpful
May 20, 2025
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