Staff are alway welcoming and friendly. Happy to help with any enquiries and helped me pick the best food for my GSD with allergies
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I managed to find the bags of cat litter -but only after finding the more expensive one, loading it, did I find the Jollyes own type and had to change them. The assistant did not know anythinga bout... See more
This was the first time we had used the vet service there to get our dog vaccinated: it was the most brilliant experience all round. The vet was lovely - very professional but caring and friendly towa... See more
Excellent help from male member of staff. Explained about lifestage dog meat for our dog. Whose having problems eating dry food. Felt educated and confident in returning if any more help required. Th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Wheatley Retail Park, Wheatley Hall Road, DN2 4PE, Doncaster, United Kingdom
- 01302 340064
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service
Assistant was pleasant and helpfull good knowledge of products we needed and how to use them
Friendly efficient service clean well…
Friendly efficient service clean well stocked shop
Staff member was very helpful
Staff member was very helpful, giving advice so we could make the best choices.
Got everything I wanted except for…
Got everything I wanted except for loose dog biscuits but can get them another time so overall no problem
The shop assistant was very helpful in…
The shop assistant was very helpful in showing us the items which we enquired about and provided us with what we wanted.Also he explained about the scheme operated by Jollyes in respect of saving customers money ,this we subsequently signed up for.
The staff are always very helpful
Staff were very helpful and polite
Friendly staff
Friendly staff, had a money off coupon which made the trip even better
Jollyes always have a large selection…
Jollyes always have a large selection of items in stock to choose from from, the staff are very friendly and helpful.
Getting food for Monty
As always the staff are so friendly but professional. And very knowledgeable. I Always find what i need and at a good price . I didn't take Monty in store today , but when i do he loves it . He Always gets a treat & the staff make such a fuss over him . He loves it
Prices are competitivejolly and good choice…
Prices are competitive and good choice though the website pricing is misleading
I hadsome assistace when i first walked…
I hadsome assistace when i first walked in i asked and cheerfully recieved. I hadwith me a puppy i got the day before so needed a harness able to get what i went in for
Staff were very helpful and you had the…
Staff were very helpful and you had the dog cushion we wanted
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







