First visit to a Jollyes store, needed ‘lifestage’ puppy food for new arrival and they were the nearest stockists. Really impressed. Well laid out ,clean ,clearly labelled shelves and pricing ,... See more
Location
Switch locationGlasgow Road, Kingsgate Retail park, G74 4UN East Kilbride, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We got good advice from Caitlin at the medical counter.She was very helpful and informative.Mu sons wee dog has Arthritis in her shoulder, and she guided us on what medication to try.Much cheaper than... See more
Pricing was a bit confusing at dog food section, but overall good customer service. Could provide a better range of cat food as not as good as dog section and prices there need to be more competitive... See more
Best pet store wish they had more in Scotland, something was missed in my click and collect raw food so easily done as it’s kept in a back freezer, I don’t live near the store and went back to collect... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Glasgow Road, Kingsgate Retail park, G74 4UN, East Kilbride, Scotland, United Kingdom
- 01355 203600
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Value for money
The big attraction for me is value for money and quality products. Also the wide range of goods.
The staff are jollyes are always very…
The staff are jollyes are always very friendly and always happy to help me when trying to find a waterproof jackets for my XL bully as she's a big bit of a girl every thing is just so easy when shopping at jollyes ..
The shop was very clean and tidy
The shop was very clean and tidy. With a great selection. The till service and staff were great.
Excellent
Best pet store wish they had more in Scotland, something was missed in my click and collect raw food so easily done as it’s kept in a back freezer, I don’t live near the store and went back to collect the last kindly gave me an extra bag of veg for my dog he can only eat the foods from here as he has allergies, I’m very grateful always clean and lovely chatty staff manager at East Kilbride is lovely to deal with thank you. And great prices too
Fabulous store with lovely staff x
Brilliant selection of items for any…
Brilliant selection of items for any pets and very reasonable prices
Perfect Service
Your Customer Service was second to none, I had an issue of not receiving any emails and the young girl sorted out a typo and was ever so polite and cheerful.
Friendly and efficient
Great service
Great service. Helped me size my dog for two new jackets and were very helpful and friendly
Talk about value for money - brilliant
Went in for a look and there was a huge selection of dog treats! We have 3 dogs so bought a pile of them. Got to the checkout and couldn’t believe the price. We reckon it’s half the price of pets at home where we normally go. Told our friends and they said the same. Plus the treats are amazing, the dogs love them. We’ll never go anywhere else now
May use AI-assist with repliesRead more
I was charged for a bag even though I…
I was charged for a bag even though I declined one when asked! I didn’t realise until I got home.

Reply from Jollyes The Pet People - East Kilbride
The pet shop with everything you need available and prices low too
Love coming here has all your needs for your pets of all natures, great prices and lots of variety to choose from. The shop is large and clean and staff are always friendly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







