Jollyes The Pet People - East Kilbride Reviews 

174
TrustScore 5 out of 5

4.8

Glasgow Road, Kingsgate Retail park, G74 4UN East Kilbride, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First visit to a Jollyes store, needed ‘lifestage’ puppy food for new arrival and they were the nearest stockists. Really impressed. Well laid out ,clean ,clearly labelled shelves and pricing ,... See more

Rated 5 out of 5 stars

We got good advice from Caitlin at the medical counter.She was very helpful and informative.Mu sons wee dog has Arthritis in her shoulder, and she guided us on what medication to try.Much cheaper than... See more

Rated 4 out of 5 stars

Pricing was a bit confusing at dog food section, but overall good customer service. Could provide a better range of cat food as not as good as dog section and prices there need to be more competitive... See more

Rated 5 out of 5 stars

Best pet store wish they had more in Scotland, something was missed in my click and collect raw food so easily done as it’s kept in a back freezer, I don’t live near the store and went back to collect... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Glasgow Road, Kingsgate Retail park, G74 4UN, East Kilbride, Scotland, United Kingdom

  • 01355 203600

4.8

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(174)

7,563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Best pet store wish they had more in Scotland, something was missed in my click and collect raw food so easily done as it’s kept in a back freezer, I don’t live near the store and went back to collect the last kindly gave me an extra bag of veg for my dog he can only eat the foods from here as he has allergies, I’m very grateful always clean and lovely chatty staff manager at East Kilbride is lovely to deal with thank you. And great prices too

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Your Customer Service was second to none, I had an issue of not receiving any emails and the young girl sorted out a typo and was ever so polite and cheerful.

October 24, 2025
Rated 5 out of 5 stars

Talk about value for money - brilliant

Went in for a look and there was a huge selection of dog treats! We have 3 dogs so bought a pile of them. Got to the checkout and couldn’t believe the price. We reckon it’s half the price of pets at home where we normally go. Told our friends and they said the same. Plus the treats are amazing, the dogs love them. We’ll never go anywhere else now

October 4, 2025
Unprompted review
Rated 2 out of 5 stars

I was charged for a bag even though I…

I was charged for a bag even though I declined one when asked! I didn’t realise until I got home.

October 9, 2025
Jollyes The Pet People - East Kilbride logo

Reply from Jollyes The Pet People - East Kilbride

We regret you were charged for a bag after declining. we have refunded this back to the original payment method
We'll investigate how this occurred to prevent similar situations. Thank you for your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look