Staff are always courteous, helpful and well presented. My dog loves this place especially pick n mix dog treats eg; rabbits ears etc I say pick 1 to him he ends up self picking about 4 or 5 lol 😆... See more
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Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner.... See more
As previous visits there's a good stock of raw foods by different manufacturers/brands. Easy to view freezer contents and make selection. Loyalty scheme and discounts available on certain brands.... See more
Had gone in as pup seemed to have really soft stools and staff were amazing on listening and guiding me on a food more suited for him, and not even a week on after changin food i noticed a difference,... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hermiston Gait Retail Park, EH12 9FX, Edinburgh, Scotland, United Kingdom
- 01313 859 190
4.5
Excellent
816 reviews
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They spend a lot of time helping to…
They spend a lot of time helping to choose the right things for our puppy.
December 4, 2025
service with a smile
I always get service with a smile in this shop. They are very well informed on their products and I love the wee offers they have each week.
November 24, 2025
New policy to ignore visiting dogs and not treat them at the till is wrong.
As a very regular customer of Jollyes, the experience of taking my dog along shopping used to be very exciting to her the staff were friendly and made a fuss of her even gave her a small treat on leaving. Now policy has changed the staff ignore the dogs visiting and don't offer a small biscuit. My dog doesn't understand what she has done wrong when staff ignore her. The whole atmosphere has changed and its now a sad experience for my dog. So I've been choosing to shop elsewhere with my dog and use Jollyes less. Such a shame. Even a staff member said to me that he felt it was wrong.
November 22, 2025
No more loose seed ☹️
You have stopped selling the bird seed we use in “normal” sizes. We used to go and bag up loose seed and pay by weight. Now I’ve had to buy a 12kg bag of seed for a single cockatiel ….. won’t need to buy any more for a year mind you. Now we have the hassle of storing this monster size bag not to mention the effort it took to get it out the shop …. Customer services via email were not helpful or apologetic in the slightest.
October 2, 2025
Lack of customer interaction
The person who served me did not say hello and when he did speak I could not hear what he was saying. He did not thank me or say goodbye either - felt that was a bit rude.
November 11, 2025
Good value for money very good service…
Good value for money very good service and selection of products
November 7, 2025
I bought iams low fat dog biscuits and…
I bought iams low fat dog biscuits and have done so for a while now and will continue to do so,
November 3, 2025
Got good service from the staff
Got good service from the staff, as well as a good price.
November 2, 2025
Excellent quality and customer service…
Excellent quality and customer service with a smile 😊
November 1, 2025
Great range of products available
Easy to find what I was looking for. Good prices. Helpful staff.
October 24, 2025
Friendly service
Convenient parking; all items required were in stock; friendly service.
October 23, 2025
Great affordable pet food
Great affordable pet food. Staff are always super friendly and welcoming.
October 5, 2025
May use AI-assist with repliesRead more
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I had a £5 voucher sent when I was on…
I had a £5 voucher sent when I was on holiday.
Went to buy dog food on Saturday and was informed it had expired.
So disappointing as I was in Vietnam
October 3, 2025
Reply from Jollyes The Pet People - Edinburgh
We regret that your voucher expired while you were away. We appreciate your feedback and will review our voucher policy to see how we can improve our customer experience.
Good value for money
Good value for money, everything in one place and friendly helpful staff
October 4, 2025
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