Staff are always courteous, helpful and well presented. My dog loves this place especially pick n mix dog treats eg; rabbits ears etc I say pick 1 to him he ends up self picking about 4 or 5 lol 😆... See more
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Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner.... See more
As previous visits there's a good stock of raw foods by different manufacturers/brands. Easy to view freezer contents and make selection. Loyalty scheme and discounts available on certain brands.... See more
Had gone in as pup seemed to have really soft stools and staff were amazing on listening and guiding me on a food more suited for him, and not even a week on after changin food i noticed a difference,... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hermiston Gait Retail Park, EH12 9FX, Edinburgh, Scotland, United Kingdom
- 01313 859 190
4.5
Excellent
816 reviews
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Only popped in on this occasion for one…
Only popped in on this occasion for one item.As I was in the area.and found the staff member very unpleasant and uninterested. I have given 3 star review as use this shop a lot and putting this down to said staff member having a bad day.
April 6, 2025
The ladies are lovely
The ladies are lovely and took very good care of my anxious 4 year old husky lab.
April 5, 2025
staff friendly and a variety of dog items available
friendly and expertise staff, can answer your inquiry.
March 30, 2025
Brilliant shop very reasonable very…happy customer
Brilliant shop very reasonable very friendly staff great variety hermiston gait retail park Edinburgh
March 31, 2025
This was the 1st time my miniature…
This was the 1st time my miniature daschound had been to the groomers, and I was worried she would misbehave as she has separation anxiety.
But the staff were really friendly and very professional, Heidi happily went away with them and I was told she was an absolute rockstar, I made sure she got the full pamper-wash and blow dry, de-shedding, nails, ears, and teeth cleaned and she came out smelling of baby powder 🥰 which was great, they were also really fantastic value for money. I have already booked for her 2nd visit.xxx
March 27, 2025
Was nice surprise to get a sale item
Was nice surprise to get a sale item, staff friendly and helpful
March 20, 2025
Great
Great, knowledgeable staff, friendly, helpful and it's a pleasure shopping there.
March 16, 2025
Good prices for a diversity of products
The diversity of the products and serviabil member staff.
March 15, 2025
Excellent service
The young lady gave very clear details of possible options and gave excellent advice. Our dog is very nervous and does not cope well with adults. The groomer handled her extremely well and did an excellent job.
March 18, 2025
Our favourite pet store in the whole…
Our favourite pet store in the whole Edinburgh/Lothian. Wonderful nd most friendly staff, always happy to help and always happy to interact with my doggie. They have most of what we need and even if not (my dog is raw fed and the current supplier is, I admit, not our favourite), the friendly staff and the atmosphere of the store has plenty to make up for any potential caveats.
In short - we love coming to this store!
March 18, 2025
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Discounts not being applied at the till
Every time I shop here, I get charged more than what it's supposed to be. There are discounts announced but when going through the till, these don't apply even when scanning the loyalty card. This last time it's just 50p but it's annoying that happens every time and I feel judge somehow for claiming back that little money, but if I chose the item over other brands, it's because it was on sale!
March 18, 2025
Reply from Jollyes The Pet People - Edinburgh
Thank you for your review. We are sorry to hear this and kindly ask that you get in touch with our Customer Service Team via email to help@jollyes.co.uk so we can look into this further.
Very nice person at the checkout
Very nice person at the checkout, very friendly and polite
March 14, 2025
Frozen Reptile Food
Staff in the Hermiston Gait store are exceptional. Always friendly, courteous, and happy to help. Unfortunately, the store was out of the frozen reptile food I was after, and did not know when more would be available. Staff did say I could ring them to check stock availability before travelling to them in future. Hence, the 4 stars for this visit, but only because you were out of XL mice. Shop is always clean & tidy. Easy to locate items with signage.
March 12, 2025
My first visit to Jolly's
My first visit to Jolly's, I found the experience pleasant, fair prices, not overcrowded by stock items easy to find and friendly helpful staff. Just disappointed you don't sell Encore cat food.
March 11, 2025
Very nice lady in checkout friendly and…
Very nice lady in checkout friendly and knowledgable
March 11, 2025
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