Staff at Jollies Ellesmere Port are always there to greet you with a smile. Helpful and always eager to help asking how you are. Going always the extra mile
Company replied
Location
Switch locationJollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
It was the first time we had visited the store. It was recommended by our grandson who uses the store on a regular basis We were served by a lovely welcoming shop assistant, who told us about the We... See more
There is such a vast and varied choice of Dog Food and Mixer etc and also some lovely treats and other items that Dog Owners need!! But I have to say all the staff are so knowledgeable and so friend... See more
Relayed to shop personel advice on some follow on care treatment/aids I might look at to help/aid our family pet dogs recovery following an operation Assistant was extremely knowledgeable and helpf... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP, Ellesmere Port, United Kingdom
- 0151 357 1344
4.8
Excellent
834 reviews
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Vet clinic
Appointment was very easy to make.
I paid for booster vaccines for life for my dog Buddy the vet that was doing the clinic on the day was lovely with him as he is a little nervous with stranger's gave him a thorough examination and gave some advice great service would highly recommend
January 31, 2025
Helpful & friendly
Really helpful visit to store for supplies for our new puppy. Helpful staff and some great promotions on.
February 1, 2025
Staff are always very welcoming and…
Staff are always very welcoming and friendly, good quality and range of products.
January 26, 2025
We just got a puppy and were unsure…
We just got a puppy and were unsure about some things and the help we got from the lady in store was brilliant. She was very friendly and knowledgeable and was able to answer all our questions.
January 27, 2025
Easy to find what I went in for
Easy to find what I went in for , polite staff , no problems
January 24, 2025
Very nice staff.
Very nice staff
Found what I needed and staff happy to help and sign me up for discounts and take my large purchase to my car .
As a disabled person this was brilliant
January 18, 2025
Friendly staff.
January 18, 2025
Brilliant service and they are…
Brilliant service and they are brilliant and friendly and helpful and very polite
January 18, 2025
Very helpful
The staff at jolleys are always very helpful if you can’t find what your looking for they are there always to help you nothing is too much trouble.
January 17, 2025
The staff were very helpful and dealt…
The staff were very helpful and dealt with query quickly and satisfactory.
The store looked immaculate.
January 17, 2025
Good service very helpful very friendly.
January 16, 2025
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Staff are friendly and offer a…
Staff are friendly and offer a professional service. My only complaint would be to open another till, quite often I am waiting to be served while a customer infront of me is getting advice to book an appointment or about pet medications sold behind the counter. There are often other staff members stocking shelves near the tills who maybe able to serve at the tills whilst the server is busy advising!
January 8, 2025
Reply from Jollyes The Pet People - Ellesmere Port
Thank you for your feedback. We appreciate you taking the time to share your experience. We're thrilled you found our staff friendly and professional—that's something we strive for every day. We understand your frustration with wait times at the till, and we sincerely apologize for any inconvenience this caused. Your suggestion about utilizing additional staff during busy periods to assist with serving customers is a valuable one, and we'll certainly be discussing this internally to explore ways to improve efficiency and reduce wait times for our valued customers. We value your business and hope to see you again soon.
Brilliant customer service and experience.
The member of staff who served was lovely and knowledgeable. We were purchasing a new coat and harness for our puppy. They helped with trying on and fitting of both. Thank you very much we will be back.
January 3, 2025
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