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Jollyes The Pet People - Ellesmere Port Reviews 

834
•
TrustScore 5 out of 5

4.8

Pet Store
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Jollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP Ellesmere Port, GB

•
0151 357 1344

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See what reviewers are saying

Rated 5 out of 5 stars

Staff at Jollies Ellesmere Port are always there to greet you with a smile. Helpful and always eager to help asking how you are. Going always the extra mile

Company replied

Rated 5 out of 5 stars

It was the first time we had visited the store. It was recommended by our grandson who uses the store on a regular basis We were served by a lovely welcoming shop assistant, who told us about the We... See more

Rated 5 out of 5 stars

There is such a vast and varied choice of Dog Food and Mixer etc and also some lovely treats and other items that Dog Owners need!! But I have to say all the staff are so knowledgeable and so friend... See more

Rated 5 out of 5 stars

Relayed to shop personel advice on some follow on care treatment/aids I might look at to help/aid our family pet dogs recovery following an operation Assistant was extremely knowledgeable and helpf... See more

Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.

Contact info

  • Jollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP, Ellesmere Port, United Kingdom

  • 0151 357 1344

4.8

Excellent

TrustScore 5 out of 5

834 reviews

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4.8

All reviews

(834)

9,243 reviews in the last 12 months

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Rated 1 out of 5 stars

Pretty hardcore selling

Pretty hardcore selling. ‘No I don’t want to sign up for some crappy email account, I’m just passing!’ I think I said that 3 times.
I dont go in a pet shop to have a row so I signed up and gave my inside leg measurements too.
Poor person was probably targeted to get emails.
Well that piece of marketing magic passed down from above has backfired. I’ll never go in there again.

December 4, 2024
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Reply from Jollyes The Pet People - Ellesmere Port

Good Morning,

We understand your frustration with the experience. We appreciate your feedback and will take it into consideration as we strive to improve our customer interactions. We value your business and hope you'll reconsider visiting us in the future.

Kind regards

Jollyes customer services

Rated 1 out of 5 stars

Bought 3 for 2 products

Bought 3 for 2 products. Bird toys and 3for2 treats. Took money off the pound treats and not off toy.

December 2, 2024
Jollyes The Pet People - Ellesmere Port logo

Reply from Jollyes The Pet People - Ellesmere Port

We understand your frustration with the pricing our in store mix and match 3 for 2 means that the lowest priced product would be free # We strive to ensure accurate pricing and apologize for the inconvenience. We'll review our processes to prevent this from happening again.

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