Jollyes The Pet People - Enfield Reviews 

1,018
TrustScore 4.5 out of 5

4.6

139 Theobalds Park Road, Crews Hill, EN2 9BB Enfield, GB


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Rated 5 out of 5 stars

Great shop, products for dogs are extensive, good staff who have knowledge, i spend to much money in here because of the choices, my dog loves it, definitely worth a visit if you have an animal baby... See more

Rated 5 out of 5 stars

Very good pet store, good selection of stuff, always well stocked and they have a loyalty discount scheme that is automatic so you don't have to choose vouchers or go online etc. And no problem with p... See more

Rated 5 out of 5 stars

Everything easily found. Well stocked and easily accessible. Excellent selection of animal feed, treats and accessories etc across the wide species of animals that there are. There are also a good nu... See more

Rated 5 out of 5 stars

Normally go to the jollies store at Gallows corner but with the road and flyover closed it’s a nightmare to get to.Drove around for two hours trying to get to the store but didn’t manage it .I decided... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • 139 Theobalds Park Road, Crews Hill, EN2 9BB, Enfield, United Kingdom

  • 020 8363 6980

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,018)

9,221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

normally ok, failed this time

I ordered 3 bags of Hills oral care for cats in view of the offer of 3 for 2 & free delivery over the weekend. Only 1 was delivered - that came from hemel hempstead - couldn't the 3 bags be sourced elsewhere if not coming from my chosen store? Why so few bags held in stock? - take down the offer if so. An email said I would be refunded. No sign of a refund yet.

November 2, 2025
Rated 3 out of 5 stars

No benefit to being in pet club

Love the variety at Jolleyes but don’t get any benefit from the pets club. I got sent one voucher and it expired immediately. Compared to pets at home who regularly give me vouchers. Jolleyes is local to me and the staff are always friendly so just a few more benefits to belonging to the pets club would be great.

October 31, 2025
Rated 5 out of 5 stars

20 years of shopping at Jollys.

I have been shopping at Jollys in Enfield for over 20 years now and have always found the staff to be very pleasant and helpful. They have a wide range of everything needed for most animals. Shame they have to work in such cold conditions in the winter months. They deserve better.

October 17, 2025

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