Great shop, products for dogs are extensive, good staff who have knowledge, i spend to much money in here because of the choices, my dog loves it, definitely worth a visit if you have an animal baby... See more
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Very good pet store, good selection of stuff, always well stocked and they have a loyalty discount scheme that is automatic so you don't have to choose vouchers or go online etc. And no problem with p... See more
Everything easily found. Well stocked and easily accessible. Excellent selection of animal feed, treats and accessories etc across the wide species of animals that there are. There are also a good nu... See more
Normally go to the jollies store at Gallows corner but with the road and flyover closed it’s a nightmare to get to.Drove around for two hours trying to get to the store but didn’t manage it .I decided... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
139 Theobalds Park Road, Crews Hill, EN2 9BB, Enfield, United Kingdom
- 020 8363 6980
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Once I found a person to serve me
Once I found a person to serve me , I was delighted with how helpful and cheerful she was , even carrying my purchases to my car .
Very impressed
Friendly & efficient service
Sales person was cheerful and friendly. When only one item on the shelf when I wanted two, they went to the supervisor and got one from storage area without any fuss.
Normally go to the jollies store at…
Normally go to the jollies store at Gallows corner but with the road and flyover closed it’s a nightmare to get to.Drove around for two hours trying to get to the store but didn’t manage it .I decided to go to the store at Enfield and the lady who served me was so helpful she carried the two 10kg bags of dog food out to the car and put it inside for me
Staff exceedingly friendly and helpful, even when my dog pood on the floor!!
Staff exceedingly helpful and friendly
Staff were friendly and helpful
Staff were friendly and helpful. They are always kind, greet you with a smile and always ready to advise and show a great knowledge base.
The place to go.
This is our “go-to” place for pet food.
Lots of choice and options for any and every pet, I suspect.
Great prices
Great prices , although recently not selling lose biscuits anymore !! Thought we were reduced plastics !!! Now they only sell dog biscuits in plastic bags !!!
Great services and doctors
Friendly staff and had what i wanted
Wide choice of complete dog foods
Wide choice of complete dog foods (and everything else!) at a range of price points, all very competitive. Friendly and efficient staff.
Helpful and friendly staff
Helpful and friendly staff, And opening hours till 7pm are really helpful for me to pop in on my way home after work....
The vet and particularly the assistant…
The vet and particularly the assistant are very helpful
May use AI-assist with repliesRead more
Good range of pet food and accessories…
Good range of pet food and accessories for all pets . Price can be varied not always the cheapest.
Staff some are helpful manager rude and manner very unfriendly unapproachable
Which is disappointing

Reply from Jollyes The Pet People - Enfield
A great selection of prospects
A great selection of products at good prices. Helpful staff.
Staff more interested in gossiping with…
Staff more interested in gossiping with each other. Very disappointed in Jollyes overall at the moment. No Horse feed sold. Needs to remember it’s roots. Burger bar gone.
The gentleman who served me was very…
The gentleman who served me was very friendly and knowledgeable . Good choice of pet food available. Store was clean and tidy and plenty of parking available.
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