Jollyes The Pet People - Enfield Reviews 

1,018
TrustScore 4.5 out of 5

4.6

139 Theobalds Park Road, Crews Hill, EN2 9BB Enfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great shop, products for dogs are extensive, good staff who have knowledge, i spend to much money in here because of the choices, my dog loves it, definitely worth a visit if you have an animal baby... See more

Rated 5 out of 5 stars

Very good pet store, good selection of stuff, always well stocked and they have a loyalty discount scheme that is automatic so you don't have to choose vouchers or go online etc. And no problem with p... See more

Rated 5 out of 5 stars

Everything easily found. Well stocked and easily accessible. Excellent selection of animal feed, treats and accessories etc across the wide species of animals that there are. There are also a good nu... See more

Rated 5 out of 5 stars

Normally go to the jollies store at Gallows corner but with the road and flyover closed it’s a nightmare to get to.Drove around for two hours trying to get to the store but didn’t manage it .I decided... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • 139 Theobalds Park Road, Crews Hill, EN2 9BB, Enfield, United Kingdom

  • 020 8363 6980

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,018)

9,220 reviews in the last 12 months

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Rated 5 out of 5 stars

First time I have used for…

First time I have used for vaccinations. Courtesy of Vet and Nurse excellent. Efficient and timely. Nurse even carried our cat in basket out to my car. Faultless service and excellent value for money.

July 10, 2025
Unprompted review
Rated 3 out of 5 stars

Item not in stock

Item not in stock . I wanted natures menu cat treats . They’re on the web site and was the reason I came . I also wanted some crystal cat litter but there wasn’t any . I did manage to buy some cat food .

May 28, 2025
Jollyes The Pet People - Enfield logo

Reply from Jollyes The Pet People - Enfield

We're sorry the cat treats and litter weren't available. of the item is showing in stock on website we suggest you place a click and collect to secure stock

We appreciate you letting us know, and we'll review our stock levels. We're glad you found some cat food. Thanks for your feedback.

Rated 4 out of 5 stars

I was looking for my dog and found that…

I was looking for my dog and found that you have a good verity in the. Shop for all animals so thank you buying in the store was easy and quick staff were able to help me get the things I needed and were very happy to help out.

May 24, 2025
Rated 1 out of 5 stars

Shocking it’s not a pet store it’s a…

Shocking it’s not a pet store it’s a dog shop with odd leftover bits for other pets 10% of shop is others .. joke of a shop .. staff were amazing and always helpful but they agreed with me and felt helpless .. reward scheme always been a joke as again mainly for dogs and maybe cats but no other pets .. should be shut under trades description for not being a pet store .. you are definitely not pet people embarrassing

May 26, 2025
Jollyes The Pet People - Enfield logo

Reply from Jollyes The Pet People - Enfield

We appreciate your feedback and understand your disappointment that our selection for non-dog pets didn't meet your expectations. We'll review our inventory to better serve all pet owners. We're glad you found our staff helpful. We're also looking into the reward scheme to make it more inclusive. Thank you for your time.

Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful, my partner had an issue with another customer at one point and the staff couldn't of done more to help after she went down in the middle of the store due to her medical issues, after this they have always asked how we are and even enjoy seeing our dogs who have grown up going there as they are our go to for pet supplies

September 7, 2024

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