Took kids for a first visit to get some bird foods for our conures, and i was surprised at the variety of foods and accessories available at a fair price. The three kids loved looking around and the s... See more
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The staff in the flint branch have never been anything but polite and very very helpful, they always get the dog food off the shelf for me and they carry it to the car as well. You should be very prou... See more
Great selection of food on offer here be whether it's wet, dry or uncooked natural. All you need for your furry animals, & the not so furry. Staff are always on hand if you need help & will gladly tak... See more
My cat has become a very fussy eater. I purchased 2 large boxes of car food & forgot to get a receipt. I did use my club card though. Of course my cat didn't like it. I returned one unopened box and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Flintshire Retail Park, Flint, CH6 5GB, Flint, United Kingdom
- 01352 730030
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Always service with a smile
Always service with a smile, all the staff are always helpful, and prices are very good.
Prices and helpful staff
May use AI-assist with repliesRead more
Very disappointed Re the Pet club the…
Very disappointed Re the Pet club the inoculations have gone up an extra £22 per puppy and no discount for whole litters, Im shocked at the price increase its still the same vaccine used so no difference there.. so I wont be using this service again, we are loyal customers have been shopping at Jollyes for many years even the shop assistants say how bad the price increases are alot wont bother going to the pet club again......... A disappointed Customer !!!

Reply from Jollyes The Pet People - Flint
Always a five star experience
Always a five star experience, don’t think I’ve ever met a staff member Thats not friendly, always offer to help me with the pet food to the car and always give the best advice
Got everything that I needed for my…
Got everything that I needed for my dog, the lady who served me was nice never seen her in there before so maybe new
Jollys pet store
The staff at jollys we're very pleasant and helpful great expertise they couldn't do anything more great shop and fantastic workers
Clean & tidy, well stocked
Clean, tidy well stocked store, friendly informative staff, always happy to help
Only place I'll go for my dog food
Only place I'll go for my dog food
My dogs enjoy life stage variety flavours to choose from
Staff always helpful in the Flint branch
staff in flint friendly and helpful
Value and choice.
I bought my Shihtzu dog food and digestive treats. Great value, and great staff. Always lots of bargains and plenty of choice.
Great customer service brilliant with…
Great customer service brilliant with my St Bernard watches her at counter whilst I browsed products
Your staff are always pleasant and…
Your staff are always pleasant and helpful and nothing is too much trouble for them, they frequently ask if I would like help in taking my items to the car which is a great help!
The staff member who served me was so…
The staff member who served me was so knowledgeable helpful and pleasant
Lovely person on the tills very helpful…
Lovely person on the tills very helpful thankyou.
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