Love going to jolleys, friendly and helpful staff, the staff take time to talk about our pets and they like to see our pictures of the pets.... go in twice a week...
Company replied
Location
Switch locationUnit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB Harlow, GB
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See what reviewers are saying
The staff at Jollyes are always friendly and helpful. They stock a wide range of products, and the leads/coats/ collars and harnesses are very nice. Prices are competitive. Occasionally, my dogs dr... See more
Company replied
Very good excellent customers service people who worked there very friendly talking nice giving you good idea always smiling all this enough to give 10 stars but only I can give 5 because is a maximum... See more
They always carry the sack of dog biscuits out to my car for me.. Also very good at giving over the counter advice & I remember them being thoughtful & kind during Lockdown times & when my Lexi dog h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB, Harlow, United Kingdom
- 01279 417290
4.7
Excellent
722 reviews
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Staff are always friendly
Staff are always friendly
Reasonable priced dog treats and always well stocked
October 28, 2024
Super experience and the vet so nice…
Super experience and the vet so nice and kind with us and our little Luna, Thank you
November 1, 2024
May use AI-assist with repliesRead more
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I haven’t shopped with you for months…
I haven’t shopped with you for months ?!
Please stop sending me your emails!!!
October 29, 2024
Reply from Jollyes The Pet People - Harlow
Good evening,
Thank you for your review. I am sorry to hear about the distress this has caused.
It very much sounds as though a till operator has accidentally added points to your account in error, that were meant for another customer with the same postcode as you.
We will ensure this is fed back and apologise for any distress or inconvenience caused by this.
Kindest regards
Jollyes Customer Services
The young lady was so helpful and had…
The young lady was so helpful and had so much knowledge of the different products
October 26, 2024
Always like popping in the store in…
Always like popping in the store in Harlow although very sad to see your no longer selling birds , we bought our Canary’s from the Harlow store and they are doing very well .
Staff good as always
October 22, 2024
Jollies the pet people
Found lots of new different bird toys for my budgies to play with and chew. Some of the toys and treats were on offer of 3 for 2, cashier was very helpful in helping me to sort out the 3 for 2 items and what I needed more of.
October 18, 2024
The staff are very friendly & helpful &…
The staff are very friendly & helpful & always there to give advice
October 16, 2024
I bought a £109.99 pop up crate for my…
I bought a £109.99 pop up crate for my puppy. I got it home to set up, I opened it and the furry base was covered in long dog hair and urine stains.
October 12, 2024
Reply from Jollyes The Pet People - Harlow
We understand your disappointment with the condition of the pop-up crate. We strive to provide our customers with high-quality products, and it's disheartening to hear that this was not your experience. please can we ask that you return this product to store and they will be able to offer a refund or exchange
We appreciate you bringing this to our attention, and we will use your feedback to improve our quality control processes.
Jolley good!
Alls Well apart from the one thing I needed urgent ( wormer ) they didn’t have .
October 4, 2024
I am confused by all the "friendly…
I am confused by all the "friendly staff" comments as today was my 2nd time visiting the store, and the staff were actually "unfriendly"!!
The 1st time, I visited, was a year ago when I 1st got my puppy. I received the same cold reception then and therefore decided not to return. I needed a product today and I was next door, I popped in. I approached 2 members of staff who were talking to each other, and patiently waited for them to stop talking, which wasn't the problem, but then once they finished and seeing me standing there waiting, they just walked off!!! I then had to approach them again!! I then asked for advice about the required product and it felt like I was a nuisance asking!!! I won't be returning again!
October 3, 2024
Unprompted review
Reply from Jollyes The Pet People - Harlow
We appreciate you taking the time to share your experience. We strive to provide a welcoming and helpful environment for all our customers, and we are sorry to hear that your recent visits did not meet those expectations. We will certainly share your feedback with our team to ensure we are providing the best possible customer service.
The lovely lady at the counter
The lovely lady at the counter gave me her fully attention. To help me make good choices & was 100% happy with the good that I left with.
September 28, 2024
It has good prices and selections of…
It has good prices and selections of products overall but it happened more than once that when you go to the till you find a different price, so price tags are not always accurate
September 27, 2024
Reply from Jollyes The Pet People - Harlow
Good Morning,
Thank you for your review and for bringing this to our attention. We sincerely apologise for any inconvenience this may have caused you.
We have raised this concern and feedback to the store to investigate further.
Kind regards
Jollyes customer services
There was a lovely lady on the till
There was a lovely lady on the till. Whenever I have been in the store before I got the feeling the young assistants didn’t want to be there and I was a nuisance; but this lady smiled and was so helpful and I left the store with a smile on my face.
September 25, 2024
Great find!!!
I got some great clothes for my little dog. Other stores don’t stock very small clothes. They even had stuff too small for him! Loads of choice with food, toys, treats and everything you need in one shop. This will be my local from now on.
September 23, 2024
Always helpful and best value quality…
Always helpful and best value quality products.
September 16, 2024
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