Love going to jolleys, friendly and helpful staff, the staff take time to talk about our pets and they like to see our pictures of the pets.... go in twice a week...
Company replied
Location
Switch locationUnit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB Harlow, GB
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See what reviewers are saying
The staff at Jollyes are always friendly and helpful. They stock a wide range of products, and the leads/coats/ collars and harnesses are very nice. Prices are competitive. Occasionally, my dogs dr... See more
Company replied
Very good excellent customers service people who worked there very friendly talking nice giving you good idea always smiling all this enough to give 10 stars but only I can give 5 because is a maximum... See more
They always carry the sack of dog biscuits out to my car for me.. Also very good at giving over the counter advice & I remember them being thoughtful & kind during Lockdown times & when my Lexi dog h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB, Harlow, United Kingdom
- 01279 417290
4.7
Excellent
722 reviews
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Love going to jolleys
Love going to jolleys, friendly and helpful staff, the staff take time to talk about our pets and they like to see our pictures of the pets.... go in twice a week...
April 17, 2026
Unprompted review
Reply from Jollyes The Pet People - Harlow
We're so happy to hear that you enjoy visiting us! It's wonderful to know our team's friendliness and interest in your pets make your visits special. We appreciate your continued support!
Happy to shop here.
The staff at Jollyes are always friendly and helpful.
They stock a wide range of products, and the leads/coats/ collars and harnesses are very nice. Prices are competitive.
Occasionally, my dogs dried food is not available, but generally I am happy with the service here. I have a loyalty card, which offers 15% off cat and dog food per month, which helps!
February 28, 2026
Reply from Jollyes The Pet People - Harlow
Thank you for your wonderful feedback! We pride ourselves on great customer service so it's lovely to hear that are team are always friendly and helpful.
Kind regards,
Jollyes Customer Care
Thank you again to Jollyes Pet Clinic
Thank you again to Jollyes Pet Clinic. They offer a great service which is much more affordable than my regular vets. Used for dog booster vaccinations and for my dogs and cats flea & worm treatments.
Staff are friendly and helpful.
February 27, 2026
Unprompted review
The staff are always very friendly
The staff are always very friendly, helpful and efficient.
February 22, 2026
Good value & staff
Staff are friendly, helpful and the prices a very reasonable for the quality.
Shops always tidy and clean.
February 16, 2026
Very helpful with my purchase
Very helpful with my purchase. Told me how to use the product very well .
February 21, 2026
Excellent Service
Excellent Service for quality , attention and care as well as product knowledge
February 19, 2026
Never seen shelves so empty
The service at the checkout was fine but the shelves of dog treats were so empty!
Everything I wanted was out of stock - very disappointing visit.
February 3, 2026
Reply from Jollyes The Pet People - Harlow
We appreciate you letting us know about your visit. We're sorry the dog treats you wanted were out of stock, leading to a disappointing experience. We'll look into this.
Jollyes are always very helpful and…
Jollyes are always very helpful and friendly. The staff are great and always greet me with a smile. They’ve always got exactly what my whippet needs 😊
January 3, 2026
The staff are always helpful and…
The staff are always helpful and knowledgeable about the products for our dogs. They also help me take large items to my car
January 21, 2026
Always problems with the stock
Always problems with the stock. I wanted to buy worming tablets so long time ago and they never have the kg i need 10kg up.
January 21, 2026
Staff are great!
Staff are always friendly and I can find all that I need in the one store store!
Good deals, offers and savings.
January 16, 2026
Lovely store
Store is always clean and tidy. Always have the food my dog likes (lifestage) and a good choice of flavours. Members of staff are always helpful.
January 10, 2026
Great choice of products.Hreat customer…
Great choice of products.Great customer service. Staff very helpful 👍
January 12, 2026
Everything for your pet
This is a great shop to browse around looking for suitable products for my cat. They offer good deals and a membership scheme.
January 8, 2026
I went into my local store in Harlow…
I went into my local store in Harlow last week, and I immediately noticed how fresh it looked. It was well stocked, I couldn’t find what I wanted and a helpful lady whom was working took me to where the deer antlers were. Always helpful, and very curtious. Well done
January 7, 2026
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