Love going to jolleys, friendly and helpful staff, the staff take time to talk about our pets and they like to see our pictures of the pets.... go in twice a week...
Company replied
Location
Switch locationUnit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB Harlow, GB
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See what reviewers are saying
The staff at Jollyes are always friendly and helpful. They stock a wide range of products, and the leads/coats/ collars and harnesses are very nice. Prices are competitive. Occasionally, my dogs dr... See more
Company replied
Very good excellent customers service people who worked there very friendly talking nice giving you good idea always smiling all this enough to give 10 stars but only I can give 5 because is a maximum... See more
They always carry the sack of dog biscuits out to my car for me.. Also very good at giving over the counter advice & I remember them being thoughtful & kind during Lockdown times & when my Lexi dog h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB, Harlow, United Kingdom
- 01279 417290
4.7
Excellent
722 reviews
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shop online and in local shop
I shop online and in local shop and find both helpful and efficient.
October 17, 2025
Discounts on every day food essentials.
Discounts on every day food essentials.
Appreciate the opportunity to donate pet food at the till.
October 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Different products
Apart from one member of staff, I find them to be quite miserable and unfriendly.
The store is clean and quite well stocked. Although, there are alot of the same type of products.
September 26, 2025
Reply from Jollyes The Pet People - Harlow
Thank you for your feedback. We appreciate you mentioning our store's cleanliness and stock. We'll address the staff's demeanor and product variety to improve our customer experience.
Great pet store
You never have to wait for long to be served at the till. A wide range of choice. Clean shop floor. No clutter
September 16, 2025
Staff truly helpful.
September 16, 2025
Easy to find products & checkout.
September 9, 2025
Lovely staff
Lovely man at the till, really friendly and offered to help me carry stuff to my car.
I didn't take him up on the offer but I was very impressed to be asked. Very kind
September 9, 2025
Great store for getting all your pet products
Love getting bits for my dog. Very reasonable prices
September 8, 2025
Found what i needs
Found what i needs, lady on till very friendly and talked to my dogs and petted them too, was a nice touch.
September 7, 2025
My dogs just love it there
My dogs just love it there. Everything you need!! Under 1 roof 😊
September 6, 2025
Great shop!
Love Jollyes for their great range of products. Maybe a little more expensive but good quality and good promotions most of the time. Now they've got grooming stations in their shops, which makes it even better.
May 24, 2025
Very friendly and enthusiastic staff
July 24, 2025
You have stopped the pick and mix loose…
You have stopped the pick and mix loose dog biscuits in the harlow store
July 19, 2025
Reply from Jollyes The Pet People - Harlow
We appreciate your feedback regarding the Harlow store's pick and mix dog biscuits.
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