Love going to jolleys, friendly and helpful staff, the staff take time to talk about our pets and they like to see our pictures of the pets.... go in twice a week...
Company replied
Location
Switch locationUnit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB Harlow, GB
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See what reviewers are saying
The staff at Jollyes are always friendly and helpful. They stock a wide range of products, and the leads/coats/ collars and harnesses are very nice. Prices are competitive. Occasionally, my dogs dr... See more
Company replied
Very good excellent customers service people who worked there very friendly talking nice giving you good idea always smiling all this enough to give 10 stars but only I can give 5 because is a maximum... See more
They always carry the sack of dog biscuits out to my car for me.. Also very good at giving over the counter advice & I remember them being thoughtful & kind during Lockdown times & when my Lexi dog h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4B, The Oaks Retail Park, Howard Way, Harlow, Essex, CM20 2AB, Harlow, United Kingdom
- 01279 417290
4.7
Excellent
722 reviews
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Staff very polite and helpful
Staff very polite and helpful. Stock levels could be improved upon.
May 12, 2025
Friendly service x
May 6, 2025
kerry was very helpful
kerry was very helpful and the young guy on tills was also very helpful and informative let me no i could donate quikly to mutts in distress which i was more than happy to
April 25, 2025
Jollyes is the only outlet that ibam…
Jollyes is the only outlet that ibam able to get loose parrot food and monkey nuts. The store is very well laid out and always clean.
April 22, 2025
Helpful staff & good choice of products
April 16, 2025
Always good value selection in store
Always good value selection in store. Able to provide dog worming and flea control
April 10, 2025
Most helpful staff
Most helpful staff, on shop floor and at the till, also offered to take my purchase to my car, 10/10
April 13, 2025
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I went into buy some cuttle bone and…
I went into buy some cuttle bone and all that was left were the small broken bits at the bottom of the box , I couldn't even reach the bottom of the box a staff member had to get on his hand and knees to get to pick some out !!!!! I was upset to be charged full price for such little tiny bits for my tortoises, the staff member was nice .
April 11, 2025
Reply from Jollyes The Pet People - Harlow
We understand your frustration with finding only small, broken pieces of cuttlebone. this product would be priced based on weight rather then sizes and you should have been charged accordingly
We strive to provide our customers with the best possible products, and we're sorry that your experience didn't meet your expectations. We appreciate your feedback and will take it into consideration as we work to improve our inventory management.
The dog food I needed was too high for…
The dog food I needed was too high for me to get to. The lady helped me out using their steps.
Happy to engage.
April 11, 2025
Satisfactory visit
April 3, 2025
My Dog needed ear eye & bottom wipes…
My Dog needed ear eye & bottom wipes and I found exactly what I was looking for at Jolleys , which was at a very affordable price. You can always count on Jolleys
March 29, 2025
We were in and out very quickly with no…
We were in and out very quickly with no problems. We were able to set everything we needed.
March 31, 2025
Helpful
Helpful, friendly staff when enquiring about dog bath. Also purchased a new collar, good value. Shop was well stocked with a good variety.
March 28, 2025
They had moved all pedigree dog treats…
They had moved all pedigree dog treats and I ask the young man who served me where they had been moved to. He said follow me sir and there they are. Asking him they were still 3 for £3 and as quick as a flash he went to the till to check and they were still at the multi buy I need 5 more I will get them. No sor I will get them for you. Nothing was to much trouble for him and he was polite and I would say an asset to Holly's, thank you
March 26, 2025
Thoughtful & kind staff
They always carry the sack of dog biscuits out to my car for me..
Also very good at giving over the counter advice & I remember them being thoughtful & kind during Lockdown times & when my Lexi dog had her pups ( stressful times!!)HARLOW BRANCH
March 22, 2025
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