Jollyes The Pet People - High Wycombe Reviews 

1,042
TrustScore 4.5 out of 5

4.7

Bellfield Road, High Wycombe, HP13 5HN Bucks, GB


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Rated 4 out of 5 stars

Local Jollyes is very handy. They have started stocking more natural treats for dogs which is brilliant - they need to get rid of the rawhide though and expand their frozen food section.

Company replied

Rated 5 out of 5 stars

I've always found the staff at Jollyes to be very helpful whenever I've called in & this time was no different .. :) They are always willing to help with heavy purchases which I appreciate very much &... See more

Rated 5 out of 5 stars

we bought Kat Kin for our 3 cats as you had the offer on of by one get one free and found all the staff very helpful

Company replied

Rated 5 out of 5 stars

Staff are always friendly, helpful and polite. I always find what I am looking for and the store is always well stocked. It is always a good experience when shopping in your store (High Wycombe).... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Bellfield Road, High Wycombe, HP13 5HN, Bucks, United Kingdom

  • 01494 448691

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,042)

9,231 reviews in the last 12 months

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Rated 5 out of 5 stars

Good

The staff is always helpful and friendly at the Wycombe branch and I find Jollies to be generally more sensibly priced than others with a decent range of items. Their own food brand is great.

December 13, 2025
Rated 5 out of 5 stars

ferret treats

Just popped in for some ferret treats, a little niche I suspect but was shown what was available very happily by a very busy staff member (piles of boxes everywhere).

December 12, 2025
Rated 3 out of 5 stars

Poor stock of the food I needed

I’m only giving 3 stars this time as I had ordered online only to receive an email the next day to say the food is out of stock and I’ll get a refund.
I wasn’t believing low stock of Lifestage wet dog food so of I trot to the the store and there was only 1 multipack in stock. I did ask the guy what the issue was he didn’t know.
So sadly on this occasion I will only give 3 stars but hopefully next time there will be no issues and I’ll happily give 5 stars.

December 11, 2025
Rated 5 out of 5 stars

The experience is great

The experience is great, the people there are very healpful because if you need help with carrying stuff then they will help out. The selection of bugs are very well stocked. They have everything I need

December 5, 2025
Rated 5 out of 5 stars

budgie seed

We wanted budgie seed. The shelves were fully stocked, took it to the till and served by a very nice lady. No hassle.

November 29, 2025
Rated 2 out of 5 stars

Sort out the pet club.

Sort out the pet club.
As normal the paw prints don't appear in my account even though I've spent over £10 and scanned my account at checkout. Customer services are unbelievably useless in the email exchanges.
The previous apps were useless too.

I'm fed up of discussing this with staff in store, even though my purchase does appear in my account no paw prints do so I miss out on vouchers and all offers

November 27, 2025

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