Jollyes The Pet People - High Wycombe Reviews 

1,042
TrustScore 4.5 out of 5

4.7

Bellfield Road, High Wycombe, HP13 5HN Bucks, GB


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Rated 4 out of 5 stars

Local Jollyes is very handy. They have started stocking more natural treats for dogs which is brilliant - they need to get rid of the rawhide though and expand their frozen food section.

Company replied

Rated 5 out of 5 stars

I've always found the staff at Jollyes to be very helpful whenever I've called in & this time was no different .. :) They are always willing to help with heavy purchases which I appreciate very much &... See more

Rated 5 out of 5 stars

we bought Kat Kin for our 3 cats as you had the offer on of by one get one free and found all the staff very helpful

Company replied

Rated 5 out of 5 stars

Staff are always friendly, helpful and polite. I always find what I am looking for and the store is always well stocked. It is always a good experience when shopping in your store (High Wycombe).... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Bellfield Road, High Wycombe, HP13 5HN, Bucks, United Kingdom

  • 01494 448691

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,042)

9,233 reviews in the last 12 months

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Rated 2 out of 5 stars

A last resort to shop

Overpriced now and very poor quality home brand products. Under there own name if I wanted a bag of sawdust would have gone to a wood mill there own brand cater is total Cr..p not fit for purpose like there head office customer lack Of service.
Better pet shops out there

May 9, 2025
Rated 5 out of 5 stars

Lovely staff always helpful

Your staff at High Wycombe are always kind and helpful. They always offer to carry and load my purchases into my car, because I’m always tempted to buy more than I went in for! Too many lovely things to buy!

April 29, 2025
Rated 1 out of 5 stars

I cant say I loved this 'practice'

I cant say I loved this 'practice'. I took my puppy back there for his 2nd vaccination and microchip as this is where the breeder took him for his 1st and it was all very rushed, exposed and unprofessional. It wasn't at all the set up I was expecting and have been used to and I almost walked out. The staff/Veterinarian were nice enough, but not at all welcoming, or overly caring, it was just a bit odd. I asked a few questions about the puppy and I felt like I was wasting her time, it was just in and out with very little care and compassion and no privacy - (in my opinion). I don't live in the area and thankfully my little boy is registered with another practice for future vaccinations/check-ups. I think an environment such as this one along with their nonchalant staff, is only setting your new pet up to have anxiety and issues about visiting the vet.

May 2, 2025
Jollyes The Pet People - High Wycombe logo

Reply from Jollyes The Pet People - High Wycombe

thanks you for your feedback on our community vaccination clinic

We strive to provide a welcoming and caring environment for all our patients, and it sounds like your experience fell short We value your feedback and will use it to improve our services.

We appreciate your patience and understanding. We are committed to providing the best possible care for all our furry friends.

Rated 5 out of 5 stars

Helpful with locating items

I couldn't find cats toys so the assistant showed me.
When I got to the till she was very friendly and helpful asking if there was anything else she could help me with. I think she was called Fiona.

April 30, 2025
Rated 5 out of 5 stars

A great combination

Wandered into the High Wycombe branch with an empty bag of dog food. Assistant saw me and guided me to the correct aisle as I looked aimlessly.

Friendly and helpful, a great combination.

April 10, 2025

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