Local Jollyes is very handy. They have started stocking more natural treats for dogs which is brilliant - they need to get rid of the rawhide though and expand their frozen food section.
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I've always found the staff at Jollyes to be very helpful whenever I've called in & this time was no different .. :) They are always willing to help with heavy purchases which I appreciate very much &... See more
we bought Kat Kin for our 3 cats as you had the offer on of by one get one free and found all the staff very helpful
Company replied
Staff are always friendly, helpful and polite. I always find what I am looking for and the store is always well stocked. It is always a good experience when shopping in your store (High Wycombe).... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Bellfield Road, High Wycombe, HP13 5HN, Bucks, United Kingdom
- 01494 448691
4.7
Excellent
1K reviews
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Unsafe Product for sale…
Visited the Jolleys High Wycombe store on Tuesday, 22nd July to pick up a few items for my pets.
At the till, I was greeted by friendly, professional staff who created a warm and welcoming atmosphere. They were polite, helpful, and clearly passionate about both their work and the animals they support.
During checkout, I was offered a £1 “must-sell” treat marketed for small animals. I purchased a few without hesitation, trusting the store’s recommendation. However, once home, I noticed the treat contained egg — an ingredient known to be unsafe for guinea pigs and many other small pets.
This is deeply concerning. Products promoted for general "small animals" should never contain ingredients that are harmful to a large portion of those animals. Clear labelling and proper staff training on species-specific needs are absolutely essential. Pet owners should not be expected to double-check every product for hidden risks, especially when the item is actively recommended at checkout.
It’s a real shame, because the staff themselves were excellent — kind, patient, and doing a fantastic job with the tools they’ve been given. They deserve better support from management to ensure pet safety isn’t compromised.
Unless changes are made — including better product vetting, clearer guidance, and the removal of unsafe treats from the shelves — I won’t feel confident returning.
Every pet owner deserves to shop with peace of mind, and the hardworking staff deserve the resources to make that possible.
July 22, 2025
Unprompted review
I have used this store since it opened…
I have used this store since it opened around 2008, it has had a few owners over the years all have been very good, sadly, the current owners are hopeless, low on stock, deliveries rare, quality of products available very poor, feel very sorry for the staff, they get the customers frustration, we have to go elsewhere to buy the things we want. Please wake up Jollies owners or you will go bankrupt.
July 21, 2025
The staff are extremely friendly and…
The staff are extremely friendly and very polite. It is easy to find what you want. Great selection of everything.
The only downside is the raw frozen food I buy for my dog is so popular they keep running out. They have great offers but they didn't have enough stock to get the offer.
July 19, 2025
Friendly service
July 18, 2025
Helpful and polite staff.
Very helpful and polite staff.
Carried my purchases out to my car for me.
I have always found the staff to be very friendly and obliging.
July 13, 2025
Lovely friendly staff
July 16, 2025
All round excellent.
Quick and easy to book. Lovely staff. Easy to park and efficient service. Super value as well. Will be back.
June 6, 2025
Staff always friendly and helpful
May 22, 2025
Excellent customer service and great prices
The staff were very helpful, carried my purchases to the till and then loaded them into my car. Really appreciated the help.
May 20, 2025
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