Never have a problem buying in store, staff always helpful and friendly. Purchases can be made quickly and always seem to have what I need in stock. Only thing I would like is more discount for buyi... See more
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The pet clinic for puppy jabs are brilliant would recommend taking puppies there for there 1st and 2nd injection and chip as they don't charge silly prices like they do at the vets there affordabl... See more
So yesterday 22.2.25 I entered the store and couldn't find what i needed. Looking for litter training spray.. im in the shop having a coughing fit, a young lady staff member was stacking shelf at 1... See more
I rang the hull store as I wanted to see if the sold puppy teething gel. I also asked them about worming tablets for a nursing dog. The lady went above and beyond and checked which brand would be suit... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4B Kingswood Retail Park, Althorp Road, HU7 3DA, Hull, United Kingdom
- 01482429470
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Great staff with good knowledge of…
Great staff with good knowledge of products .great selection of essential items ,good value
no parrot food in stock,and staff…
no parrot food in stock,and staff dissinterested in finding out when more would come
Always find them cheaper and better…
Always find them cheaper and better service the pets at home staff friendly and vet was very good with puppy
The staff are always helpful…
The staff are always helpful andfriendly. Good choice of produce
Well thought out and well stocked shop…
Well thought out and well stocked shop . Staff always helpful and friendly
Affordable
Affordable. They had just what I was looking for.
Also lovely to ask customers if they wished to donate cat or dog food for animal charities over Xmas.
Excellent shop
Excellent shop, plenty of choice and all at a good price.
What’s not to like.
Good selection good prices
Really good selection of dog treats and toys etc. Very reasonably priced. Staff are friendly and helpful. I work right next to a different pet store but prefer the selection choice and prices here so worth the extra drive.
Prices have increased and you no longer…
Prices have increased and you no longer get discount even when loyal to shop. The old system on the app was much better
Shopping at Jollyes has been a pleasant…
Shopping at Jollyes has been a pleasant experience and had no problems.
We have visited the Kingswood Store in…
We have visited the Kingswood Store in Hull twice now. The first time we wanted to purchase some toys for our dog. Having stood in a long queue for ages eventually someone came down the queue to say the card machine was not working. We were just told if we didn't have cash we would have to leave the goods and come back another day - no apology for the inconvenience and the time we had been left standing in the queue before we were told. Our 2nd visit was just as disappointing. We wanted to purchase a waterproof coat for the dog. When we went across to the area they were in, there was lots of stock on pallets and we couldn't get anywhere near. We found an assistant and told him what we wanted to purchase but could not reach because of the stock pile and all he said was ' oh yer we have just had a delivery'. I can understand stock has to be put away and needs to be stored until the job is completed but surely the assistant should have at least tried to assist us with the sale. Visited twice and been very dissatisfied with the service on both occasions so there will not be a 3rd visit.
They Have Such A Great Range Of…
They Have Such A Great Range Of Everything You Need For Your Pet
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