Ben was more than helpful with a recent change to our dogs usual kibble which upset her stomach due to a severe poultry allergy. He looked into alternatives and spent time looking to what would be... See more
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I was dubious that the 10% pet club discount would actually be reflected in the shelf prices (now we don't get them with a voucher). However, I compared the cat biscuits I wanted with Pets at Home acr... See more
It was my first visit to Jolleys and I was blown away by the level of customer service given. The employee spent ages with me talking through different food options, different litters and what she wou... See more
I purchased two large bags of dog food. Your server was very patient allowing me to leave one bag whilst I went back to collect the other. After paying she offered to carry one to the car meaning I di... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keighley Retail Park, Hard Ings, BD21 3NJ, Keighley, United Kingdom
- 01535 667534
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The staff are fantastic in keighley
The staff are fantastic in keighley, they cant do enough for you, such lovely staff, i even got a christmas card which makes you feel special.
Last at till very helpful
Great service every time
Great service every time. Staff are always very cheerful and helpful. I am always helped with taking heavy items to my car. Very competitive prices too. My go to pet store for everything I need to keep my cats healthy and happy.
Helpfully Staff
I bought two large sacks of cat litter. The staff were very friendly and helpful by carrying it to my car. Also the price was very good.
Very helpful and understanding from…
Very helpful and understanding from start to finish x
Very helpful and knowledgeable staff
Lovely store had what I wanted and was…
Lovely store had what I wanted and was easy to find. Lovely helpful staff
Helpful and knowledgeable staff
All the staff are really helpful and friendly at the Keighley store. I enjoy going as I know that if I have a question about any product I can approach a staff member who will be happy to help and also knowledgeable about the products within the store.
GOT MY CAT FOOD IN THE REDUCED SECTION…
GOT MY CAT FOOD IN THE REDUCED SECTION SO IT WAS A BARGAIN !!!
Very helpful young people who knew…
Very helpful young people who knew exactly where the items I needed were.
Always use Jollyes the staff are so…
Always use Jollyes the staff are so friendly and helpful always!!!! Well done.
Very friendly staff who were excellent…
Very friendly staff who were excellent with their advice
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